Custom Travel Solutions wins Silver for AI customer support
about 7 hours agoIts AI overhaul has cut quality review time by 80% and lifted customer sentiment 11% since 2023, as travel support volumes rose.
Indian stories
TCS opens Gemini Experience Centre in Kolkata for AI
The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.
Salesforce launches SMB Growth Kit for India businesses
Smaller firms in India could cut manual work and unify sales, messaging and reporting within six weeks under the new bundled offer.
AI shifts focus to governance across enterprise security
Boards now face rising pressure to govern AI agents and multiple tools as enterprises embed the technology across security, CX and IT.
AI Appreciation Day spotlights India's growth stakes
Indian firms and schools face a widening AI skills gap as leaders warn of productivity gains, job disruption and ethical risks.
TCS opens Bengaluru AI lab for industrial autonomy
Manufacturers and transport firms will be able to test AI systems in Bengaluru before deployment, cutting risk in live industrial operations.
Payoneer opens Gurugram innovation hub for global tech
The hub will deepen Payoneer's engineering and AI work, as India becomes central to its global platform and cross-border services.
Editor Interviews
Conversations with technology leaders, founders and operators.
Quantum computers aren't here yet. But the data threat is
Hackers are already stockpiling encrypted data for Q-Day, when quantum machines could break RSA and ECC in minutes.
Last month
Sage branding itself on trust in AI world of 'big voices'
Trust is emerging as a selling point for finance software as Sage warns that opaque AI can leave CFOs answerable for costly errors.
Thu, 30th Apr 2026
Exclusive: Google Cloud accelerates shift to agentic data
Enterprises may soon design data systems for AI agents rather than staff, as Google Cloud adds real-time context, automation and cross-cloud access.
Thu, 23rd Apr 2026
Exclusive: Google sees success with niche AI playbooks
Enterprises are under pressure to prove AI returns as Google pushes reusable, sector-specific playbooks into production across 19 industries.
Thu, 23rd Apr 2026
Expert Opinions
More opinions →
ERP's next evolution isn't automation, it's creativity
Enterprise software is shifting as AI lets firms create new workflows on the fly, while keeping core data standardised and auditable.
about 19 hours ago
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.
about 19 hours ago
Why seamless Middle East 2026 should be on every commerce leader's calendar
Rapid growth in Gulf digital commerce is pushing fraud, data quality and compliance issues to the top of leaders' agendas.
8 days ago
How AI is helping sellers read buyer intent
9 days ago
Why data governance use cases fail without accurate data
9 days ago
Why financial services now leads email deliverability
11 days ago
Why Customer 360 initiatives fail to deliver ROI
12 days ago
Latest News
More news →
Salesforce launches SMB Growth Kit for India's firms
Indian SMBs can go live in four to six weeks as Salesforce bundles sales, chat and analytics tools with setup support.
CloudifyOps launches MIXIMO for cloud migration plans
That could cut cloud migration risk and planning time for firms moving workloads across Amazon Web Services, Azure and Google Cloud Platform.
FM warns of rising risks to power generation assets
Rising electricity demand from data centres and electrification is worsening the odds of costly breakdowns in ageing power plants.
Koddi brings commerce media targeting to GIPHY ads
Brands will soon be able to target GIFs, stickers and search on GIPHY as Koddi and LiveRamp extend commerce media beyond retail sites.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
Karen Joy Bacudo
Finance Editor
Karen wears two hats at TechDay, balancing her role as an editor while assisting with finance tasks. She bridges writing content and reconciling numbers to support the team, with the same level of accuracy and precision.
Mark Tarre
News Chief
Mark Tarre is the News Chief at TechDay, where he leads newsroom operations across the global network and oversees the accuracy, quality, and relevance of technology news coverage. A journalist and PR writer with nearly a decade of experience, he has worked across newsrooms, public relations, and digital publishing. He holds a degree in journalism.
Owen McCarthy
Reviewer
Owen McCarthy has had a long love affair with all things technical since the dawn of the computer age. A child of the 1960’s, he agrees with legendary author, Douglas Adams, that digital watches were a pretty neat idea. By the 1980’s Owen was learning how to code using C and by the turn of the century, he was teaching HTML to enthusiastic youngsters. These days, Owen can be found pestering editors for new technology to review on an annoyingly regular basis. In his spare time, he rides motorcycles of the three-wheeled variety, studies theology, aqua-jogs, and works hard to honour his late wife’s request to live a joy-filled life.
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Analyst Insights
Industry research and analysis from leading firms.
Deepfake fraud attacks rise 180% as identity checks fail
Nearly one in 100 failed identity checks now involves deepfake material, as AI-generated fraud threatens banking, payments and online services.
Last week
GK expands open retail platform with DevHub & AI tools
Retailers could add third-party tools faster as GK opens its CLOUD4RETAIL platform to more partners and prototype app development.
Last week
Microsoft launches AI sales & service tools in Copilot
Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.
Last week
Constructor tops three Gartner search & discovery use cases
Retailers may get more personalised search tools after Constructor was ranked first in three Gartner use cases, ahead of Google and others.
This month