Customer engagement stories - Page 15
Claroty wins 2025 Best in KLAS for Healthcare IoT security
Mon, 10th Feb 2025
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cx
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martech
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physical security
Claroty has been named Best in KLAS for Healthcare IoT Security for its xDome solution, achieving top performance for the fifth consecutive year.
Zoho unveils advanced AI agents to boost productivity
Wed, 5th Feb 2025
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cx
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martech
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data privacy
Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.
Gallabox raises USD $3.5m to boost AI WhatsApp tools
Thu, 30th Jan 2025
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saas
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edutech
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cx
Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.
Clay secures USD $40 million, valued at USD $1.25 billion
Fri, 24th Jan 2025
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cx
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martech
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agentic ai
Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.
Global PWA market set to grow from USD $3.53bn to $21.44bn
Thu, 23rd Jan 2025
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cx
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martech
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ai
The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.
Oracle launches new AI tools to boost sales productivity
Wed, 22nd Jan 2025
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cx
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martech
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supply chain
Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.
Bringing personalized loyalty strategies to life: From promise to reality
Wed, 22nd Jan 2025
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data analytics
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cx
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martech
Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.
Backbase highlights banking trends shaping the industry in 2025
Tue, 14th Jan 2025
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data analytics
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fintech
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cx
Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.
Eight hospitality tech trends transforming pubs in 2025
Mon, 13th Jan 2025
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surveillance
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data analytics
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digital transformation
As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.
Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships
Mon, 13th Jan 2025
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cx
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martech
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risk & compliance
Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.
Ingram Micro promotes Sanjib Sahoo to lead global platform
Thu, 9th Jan 2025
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data analytics
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digital transformation
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cx
Ingram Micro has appointed Sanjib Sahoo as President of its Global Platform Group to drive the development of the innovative Xvantage platform.
Hypervsn unveils 3D holographic technology
Tue, 7th Jan 2025
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cx
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martech
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ces
HYPERVSN is unveiling its cutting-edge 3D holographic technology, featuring life-sized digital avatars and an engaging AI fortune teller.
Searchspring reports 55% surge in 2024 Black Friday sales
Mon, 30th Dec 2024
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data analytics
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cx
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martech
Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.
AI innovations to transform customer experience by 2025
Mon, 30th Dec 2024
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cx
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martech
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supply chain
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Medallia reveals experience management trends for 2025
Thu, 26th Dec 2024
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data analytics
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cx
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martech
Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.
Cloud contact centre market grows, driven by demand for customer engagement
Thu, 19th Dec 2024
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digital transformation
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hyperscale
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cx
The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Thu, 19th Dec 2024
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digital transformation
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cx
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martech
In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.
Sinch predicts AI & human synergy in customer service 2025
Thu, 19th Dec 2024
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cx
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martech
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email security
Sinch predicts a transformation in digital customer communications by 2025, emphasising AI's role alongside human agents in enhancing engagement.
Forrester report identifies key mobile banking features by 2027
Thu, 19th Dec 2024
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fintech
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cx
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martech
Forrester's new report highlights essential mobile banking features by 2027, emphasising fraud management and security as top priorities for customer trust.
Sinch predicts 2025 trends in digital customer engagement
Wed, 18th Dec 2024
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cx
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martech
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integration
Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.