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Avanade urges firms to use AI to remake business models
Data Analytics

Avanade urges firms to use AI to remake business models

Most firms are still using AI for efficiency, but Avanade says only 17% have redesigned their operating model around it.

By Joseph Gabriel Lagonsin • 4 min read • Today
Vection signs five-year reciprocal reseller deal with Xerox
Document Management

Vection signs five-year reciprocal reseller deal with Xerox

Western Europe customers could gain broader access to AI, workflow and XR tools after Vection and Xerox struck a non-exclusive five-year deal.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago
Customer Science names Johnstone Australian Chief Executive
Digital Transformation

Customer Science names Johnstone Australian Chief Executive

The split leadership structure aims to keep Australian clients supported while Customer Science pushes into North America and broader overseas markets.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Eagle Eye adds Divide By Zero to APAC partner programme
Customer Experience

Eagle Eye adds Divide By Zero to APAC partner programme

Retailers in Asia-Pacific will gain more choice over loyalty and personalisation systems as Eagle Eye broadens its partner network with Divide By Zero.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Square launches Apple Business integration for sellers
Software-as-a-Service

Square launches Apple Business integration for sellers

Eligible sellers can now update Apple Maps listings from Square, reducing the burden of keeping hours, addresses and branding current across eight markets.

By Raphael Veloso • 3 min read • Last week
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Voice AI is bringing the phone call back to business
Software-as-a-Service

Voice AI is bringing the phone call back to business

No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.

By Anthony Caruana • 5 min read • Last week

Stories from Other Regions

Customer engagement stories

Bango teams up with LG U+ to expand Udok subscriptions
Broadband

Bango teams up with LG U+ to expand Udok subscriptions

LG U+ customers in South Korea will gain access to more global and local subscription offers as the telecoms group broadens its Udok platform.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
NFON appoints Neil Coulthard to lead UK sales push
Partner Programmes

NFON appoints Neil Coulthard to lead UK sales push

The move sharpens NFON's UK focus as it seeks more partner-led sales and a bigger share of the crowded cloud communications market.

By Raphael Veloso • 3 min read • 3 days ago
Prsnt revenue jumps to £1.2 million after Dragons' Den
eCommerce

Prsnt revenue jumps to £1.2 million after Dragons' Den

Demand from major consumer brands has helped the Brighton platform lift sales from £42,000 to £1.2 million since its TV appearance.

By Karen Joy Bacudo • 4 min read • 4 days ago
UK workers lose time editing AI business documents
Digital Transformation

UK workers lose time editing AI business documents

The survey found 96% of UK knowledge workers still edit AI drafts, with many saying the review stage wipes out any time saved.

By Sofiah Nichole Salivio • 4 min read • Last week
Gallagher names Brad Sheen to lead NSW & ACT growth
Data centers

Gallagher names Brad Sheen to lead NSW & ACT growth

The hire is aimed at deepening Gallagher's foothold in NSW and the ACT, with a focus on bigger customers in data centres, government and utilities.

By Raphael Veloso • 3 min read • Last week
CelcomDigi opens AI-focused Tech Fair 2026 in Petaling
Robotics

CelcomDigi opens AI-focused Tech Fair 2026 in Petaling

The five-day event aims to give Malaysians practical exposure to AI in phones and services, alongside promotions and prize draws at 1 Utama Shopping Centre.

By Raphael Veloso • 3 min read • Last week
Gate City Bank boosts digital use with Alkami tools
Data Analytics

Gate City Bank boosts digital use with Alkami tools

The North Dakota lender cut fraud losses and lifted logins after linking marketing, onboarding and banking tools into one platform.

By Karen Joy Bacudo • 4 min read • Last week
Experian launches new Snowflake apps for marketers
Software-as-a-Service

Experian launches new Snowflake apps for marketers

Marketers can now clean and activate customer records inside Snowflake, cutting data movement and tightening privacy controls.

By Sofiah Nichole Salivio • 3 min read • Last week
SAS named Leader in IDC decision intelligence MarketScape
Manufacturing

SAS named Leader in IDC decision intelligence MarketScape

The ranking strengthens SAS's pitch to regulated industries, where auditable AI decisions and consistent logic across cloud and on-premises systems matter most.

By Raphael Veloso • 4 min read • Last week
Gallagher security forum draws 150 professionals in Brisbane
Partner Programmes

Gallagher security forum draws 150 professionals in Brisbane

The gathering underscored rising demand for integrated security as Queensland and Papua New Guinea organisations reassess risk and infrastructure protection.

By Joseph Gabriel Lagonsin • 3 min read • Last week
UK consumers trust AI marketing less, Optimizely finds
Digital Transformation

UK consumers trust AI marketing less, Optimizely finds

Trust is eroding as 62% of UK consumers say AI-made marketing content feels less credible, according to a new Optimizely survey.

By Joseph Gabriel Lagonsin • 4 min read • Last month