TCS opens Gemini Experience Centre in Kolkata for AI

Tata Consultancy Services has opened a Gemini Experience Centre for its Consumer Business Group in Kolkata, its eighth such centre worldwide.

Developed with Google Cloud, the new site uses Google's Gemini models to build and demonstrate artificial intelligence applications for consumer-facing industries. It will focus on retail, consumer packaged goods, and travel, tourism and hospitality.

The launch brings TCS's network of Gemini Experience Centres in India to three. The other two are a retail-focused centre in Chennai and a banking, financial services and insurance centre in Bengaluru.

The Kolkata facility is designed as a place where clients can test and co-develop AI systems for specific business functions. It will feature demonstrations and workshops centred on what TCS describes as agentic AI, with a focus on moving projects from early pilots into wider operational use.

Google Cloud is the centre's technology partner. Shivir Chordia, Director of Partnerships, India, Google Cloud, said: "Together with TCS, we are seeing how differentiated industry solutions built with Gemini are helping customers realize business value faster. The launch of the Gemini Experience Centre in Kolkata marks a crucial step in accelerating agentic AI adoption, empowering consumer businesses to co-create, test, and scale next-generation innovations."

TCS's Consumer Business Group spans sectors where companies are under pressure to improve customer service, inventory planning and supply chain resilience while modernising digital channels. The Kolkata centre is intended to address those needs through tools aimed at store operations, merchandising, supplier management and customer support.

Sector focus

TCS highlighted in-store processes including planogram monitoring, knowledge assistants for frontline staff, store service desk functions, warehouse receiving and maintenance tasks. The centre will also cover supply chain work such as visual receiving, supplier onboarding, contract management and invoice processing.

For omnichannel retail, the facility will showcase applications linked to product onboarding, supplier engagement, commerce and search, alongside invoice reconciliation. It will also include customer service systems and applications related to human resources and talent acquisition.

The launch comes as large technology service providers and cloud companies seek to move beyond generic AI demonstrations by creating industry-specific environments that help clients assess how systems might fit into day-to-day operations. Consumer businesses have been among the more active adopters of generative AI, particularly in sales support, customer engagement, logistics and internal workflows.

TCS said it has built 3,000 AI agents with Gemini Enterprise that can be integrated into customer environments. According to the company, these include agents aimed at consumer packaged goods, retail, travel, transportation and hospitality.

Murali Ramanathan, Chief Technology Officer, Consumer Business Group, TCS, said: "Our collaboration with Google Cloud has consistently focused on translating AI and next-generation tech into real business value. The Gemini Experience Centre in Kolkata extends this collaboration by providing a dedicated environment for consumer businesses to co-create, test, and scale AI-led offerings. It reflects our commitment to empower enterprises around the world to unlock the full-potential of AI-led transformation and help them move from pilots to enterprise-scale adoption."

Wider rollout

The Kolkata opening is part of a broader build-out of Gemini Experience Centres by TCS. The company expects to have 10 such centres globally by the end of 2026, with four in India.

The expansion points to a more structured approach by the IT services group as it deepens ties with large cloud providers and develops dedicated venues for industry-led AI work. Rather than offering a single AI proposition across all sectors, TCS is building separate centres around distinct verticals such as retail, consumer business and financial services.

The model also reflects a shift in enterprise demand. Many businesses have already experimented with generative AI through proofs of concept, but spending is increasingly tied to clearer use cases in operations, commerce and service delivery. Vendors are responding by packaging AI around measurable tasks and integrating tools into existing business systems.

In Kolkata, the centre will serve as a hub where consumer business clients and partners can review applications built on Gemini and assess how those systems could be applied in their own organisations. The aim is to help companies address changing requirements across customer engagement, operations and commerce through AI-led architectures.

TCS added that the centre will showcase offerings designed to improve digital experiences, strengthen operations and shorten time-to-market across consumer businesses.