About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 5
Nearly half find AI helpful for customer service: study
Last month
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digital transformation
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cx
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martech
Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.
GitGuardian report highlights rising secrets security concerns
Last month
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application security
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cyberark
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security posture
GitGuardian's 2024 report reveals that 79% of IT leaders have seen secrets leaks, highlighting growing concerns and a shift towards enhanced security measures.
EY launches cloud platform for strategic decision-making
Last month
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data analytics
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genai
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ai
EY has launched 'EY Competitive Edge', a cloud platform using AI to provide critical insights from a vast data pool for strategic business decisions.
Study shows 77% of firms replace tech based on age, not use
Last month
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cleantech
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sustainability
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e-waste
A new study reveals 77% of firms in the US and UK replace technology purely based on age, leading to unnecessary costs and e-waste concerns.
New study calls for a human-first approach in AI workplaces
Last month
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digital transformation
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data science
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ai
A new study by Unit4 advocates a human-first strategy for creating AI-driven workplaces, highlighting the need for cultural shifts and expert roles.
GenAI adoption in Asia's supply chains remains low at 7%
Last month
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crm
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digital transformation
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cx
In the latest Transformation Insider edition, experts reveal generative AI's potential to reshape supply chains and fuel customer growth across Asia.
Nearly half exclude cybersecurity from AI projects, survey says
Last month
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martech
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advanced persistent threat protection
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ai
A recent ISACA study reveals nearly half of companies in Oceania neglect cybersecurity teams in AI development, raising concerns over potential vulnerabilities.
Norton report warns UK shoppers of holiday cyber risks
Last month
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advanced persistent threat protection
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physical security
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email security
Shoppers in the UK are advised to remain vigilant over holiday discounts, as a report reveals soaring risks of digital identity theft amid festive deals.
NIS2 compliance puts financial strain on EMEA firms
Last month
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digital transformation
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risk & compliance
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cybersecurity
New NIS2 directives are imposing hefty financial strains on EMEA firms, with 95% reallocating budgets to tackle compliance costs.
UK credit card loyalty wanes amid high interest rates
Last month
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bnpl
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debit & credit cards
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millennials
UK consumers are losing credit card loyalty as high interest rates exacerbate debt struggles, with many facing payment difficulties for the first time.
Australian firms face cybersecurity risks amid AI adoption
Last month
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risk & compliance
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ai
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cybersecurity
A new ADAPT survey reveals that 65% of Australian CISOs lack resources to manage rising cybersecurity risks as AI adoption accelerates.
Westcon-Comstor to distribute Cloudflare solutions in Asia
Last month
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digital transformation
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cybersecurity
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westcon-comstor
Westcon-Comstor has partnered with Cloudflare to distribute security and connectivity solutions across Indonesia, Malaysia, and Singapore.
CEOs prioritise tech investments to boost hybrid working
Last month
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genai
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ai
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cloud services
A recent survey reveals that 95% of CEOs have invested in technology to improve hybrid working, with ongoing plans to enhance employee experiences.
Exclusive Networks wins top awards from Palo Alto Networks
Last month
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firewalls
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ransomware
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digital transformation
Exclusive Networks has bagged multiple accolades from Palo Alto Networks for its outstanding cybersecurity solutions in APAC and EMEA during FY24.
Sensand launches platform to transform carbon credit market
Last month
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agtech
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cleantech
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sustainability
Melbourne's Sensand has launched a pioneering platform aimed at boosting transparency and efficiency in the carbon credit market for Australian businesses.
Palo Alto Networks launches free cyber education in NZ
Last month
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edutech
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firewalls
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network security
Palo Alto Networks has launched its CyberFit Nation programme in New Zealand, offering free online cybersecurity education amid rising cybercrime incidents.
UK Christmas shoppers focus on value, expect higher returns
Last month
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shopping
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social commerce
A YouGov survey reveals that 69% of UK consumers plan to maintain or increase their Christmas spending, despite a third expecting to return discounted items.
UK labour market shifts: AI impact, skills demand rise
Last month
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data analytics
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martech
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cdp
Magnit's latest report reveals the UK's labour market is evolving due to AI and onshoring, with salary increases in key skills and significant job competition.
LG Electronics posts record Q3 revenue despite challenges
Last month
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consumer electronics
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economy
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revenue
LG Electronics has achieved record third-quarter revenue of AUD $24.23 billion amidst ongoing global economic challenges.
Tax leaders optimistic about GenAI despite cost concerns
Last month
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data analytics
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genai
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ai
A new survey reveals 87% of tax professionals believe generative AI will enhance efficiency, despite 75% still in early integration stages.