About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 12
Forrester names AI, agentic systems & robotics top for 2025
Last month
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robots
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hybrid cloud
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iot security
Forrester names AI, synthetic data, agentic AI and humanoid robots as top emerging technologies for 2025, highlighting a shift to strategic business adoption.
AI reshapes data centre energy, cooling & sustainability strategies
Last month
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datacentre infrastructure
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data analytics
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digital transformation
AI's rapid growth is forcing data centres worldwide to rethink power, cooling, and design, boosting energy use and sparking innovative, sustainable solutions.
Transparency urged to build stronger client-agency trust
Last month
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devops
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apm
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software development
Helen Johnson, Tangram's founder, urges agencies to boost transparency in client relationships, citing that 40% of clients may switch partners within six months.
AI-focused marketing risks eroding trust, says new research
Last month
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cx
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martech
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genai
New study finds consumers trust companies more when they promote human expertise over AI, especially in personalised services like healthcare and luxury goods.
Jobseekers hit by nearly 400 data breaches at Jobcentres in 2024
Last month
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data protection
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breach prevention
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data privacy
Nearly 400 data breaches at UK Jobcentres in 2024 exposed personal details of jobseekers, raising serious concerns over data security and privacy.
Nearly half of Australian workers say pay fails to match costs
Last month
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hcm
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wages
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pd
Nearly half of Australian workers feel their wages aren't keeping up with living costs, as job insecurity and burnout rise, ELMO Software reveals.
UK shoppers willing to pay more for connected experiences
Last month
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digital transformation
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cx
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martech
Four in five Brits have used connected tech like QR codes and AR when shopping recently, with many willing to pay more for these experiences, says Merkle.
Human customer service drives loyalty & up to GBP £100 spend
Last month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
Cloudhouse & ServiceNow join forces to boost IT governance
Last month
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itsm
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servicenow
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security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
Identifly named among South Australia's Top 25 Fast Movers
Last month
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digital transformation
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pam
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iam
Adelaide-based Identifly named among South Australia's Top 25 fastest growing firms in the 2025 Fast Movers program, highlighting cybersecurity prowess.
Trend Micro launches AI threat detection for enterprise security
Last month
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hyperscale
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cloud security
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soc
Trend Micro launches AI-powered threat detection on AWS, combining NVIDIA tech to safeguard enterprises scaling up their AI operations worldwide.
GenAI promises manufacturing boost but firms lack readiness
Last month
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digital transformation
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edge computing
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iot
Manufacturers see generative AI as key to transformation but 92% lack the tech and policies needed, says NTT DATA research across 34 countries.
Survey finds trust, safety & security key for CX in 2025
Last month
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digital transformation
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cx
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martech
A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.
Cyberattacks on UK retail giants spark security concerns
Last month
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breach prevention
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ai
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cybersecurity
Harrods, Marks & Spencer and Co-op face a surge in cyberattacks, highlighting cybersecurity challenges within the UK retail sector amid rising digital threats.
Half of UK firms regret AI job cuts, turning to reskilling
Last month
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partner programmes
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ai
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skills gap
New research reveals 39% of UK firms made AI-driven redundancies, with over half now regretting these decisions amid workforce and productivity concerns.
Rise in AI-driven cyberattacks prompts urgent action for SMEs
Last month
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ransomware
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it training
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phishing
Two thirds of global firms saw a rise in cyberattacks last year, with AI-driven threats and lack of expertise raising security concerns, says Hiscox report.
8x8 unveils new AI tools, RCS messaging & digital wallet pay
Last month
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saas
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uc
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cx
8x8 enhances its Customer Experience platform with AI tools, RCS messaging, and digital wallet payments for improved, personalised user interactions.
UK banks see spike in mobile fraud as scams shift from calls
Last month
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email security
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ai
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cybersecurity
UK mobile banking fraud surged 11% in 2024 as scammers shift from voice scams, with card fraud and remote iOS attacks also on the rise, reports BioCatch.
Misalignment over AI adoption hampers UK mid-market growth
Last month
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cx
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martech
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ai
New research reveals a UK mid-market misalignment between IT and Business leaders on AI investment, hindering growth and productivity prospects.
Zoho unveils advanced AI for Creator, boosts privacy focus
Last month
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data privacy
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ai
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agentic ai
Zoho unveils ten new AI-powered features for its low-code platform, boosting app development speed and privacy without extra cost to users.