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Incident management Stories - Page 4

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Incident management stories

Global Stories

Incident management stories

Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Wed, 24th Jun 2026
PagerDuty names Eric Prengel as Chief Financial Officer
Software-as-a-Service

PagerDuty names Eric Prengel as Chief Financial Officer

Howard Wilson's retirement will hand PagerDuty a finance chief with deeper banking and public-company experience as it pushes further into AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 23rd Jun 2026
Virtana launches agentic SLA management for AI ops
DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Sat, 20th Jun 2026
Vercel unveils agent tools as deployments turn AI-led
Software-as-a-Service

Vercel unveils agent tools as deployments turn AI-led

More than half of Vercel deployments are now triggered by coding agents, as monthly AI token traffic has jumped tenfold.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026
Hytera launches SC700 body camera for frontline use
Wearables

Hytera launches SC700 body camera for frontline use

Frontline staff gain a device that merges recording and live communications, as Hytera targets public safety, retail and healthcare users.

By Sean Mitchell • 3 min read • Tue, 16th Jun 2026
The path to autonomous operations: Why observability is the reliability layer for AI
DevOps

The path to autonomous operations: Why observability is the reliability layer for AI

Investment in AI-powered monitoring is rising as firms race to prevent hallucinations, outages and security risks in production systems.

By Bernd Greifeneder • 6 min read • Mon, 15th Jun 2026
Elastic adds Kubernetes incident workflow for AI tools
DevOps

Elastic adds Kubernetes incident workflow for AI tools

Outages in Kubernetes clusters can now be triaged automatically inside AI tools, cutting the time on-call engineers spend hunting root causes.

By Sean Mitchell • 3 min read • Wed, 10th Jun 2026
Datadog launches 100 AI tools for operations & security
Software-as-a-Service

Datadog launches 100 AI tools for operations & security

The rollout aims to help customers tame rising AI-driven complexity as Datadog adds autonomous monitoring, security and agent oversight tools.

By Sean Mitchell • 5 min read • Wed, 10th Jun 2026

Stories from Other Regions

Incident management stories

Autonomous IT sounds great. Here's what it actually takes to get there
Hybrid Cloud

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • Mon, 22nd Jun 2026
NeuBird AI expands ops agent to VPC & air-gapped use
Data Protection

NeuBird AI expands ops agent to VPC & air-gapped use

The update should ease compliance concerns for regulated firms by keeping incident data inside customer environments, including air-gapped sites.

By Mark Tarre • 4 min read • Sat, 20th Jun 2026
CYGNVS launches AI incident command centre for firms
Digital Transformation

CYGNVS launches AI incident command centre for firms

Rising AI failures are forcing firms to isolate response teams from the corporate network as incidents multiply across models and agents.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026
Infosys to modernise Valmet IT with AI-first model
Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
EcoOnline & J.S. Held join forces on workplace safety
Software-as-a-Service

EcoOnline & J.S. Held join forces on workplace safety

Workers are pushing employers to improve safety, as a new survey found most want more digital tools and clearer crisis plans.

By Sofiah Nichole Salivio • 4 min read • Wed, 17th Jun 2026
Publicis Sapient launches AI platform for IT operations
Digital Transformation

Publicis Sapient launches AI platform for IT operations

Enterprises could cut IT support costs by up to 45% as the platform spots and fixes faults before they disrupt operations.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 12th Jun 2026
The hidden operational risk behind eCommerce growth - and how to fix it
Software-as-a-Service

The hidden operational risk behind eCommerce growth - and how to fix it

More eCommerce sites are exposed to contractor and visitor compliance gaps as dark stores and fulfilment hubs multiply across Australia.

By Charle Cao • 5 min read • Fri, 12th Jun 2026
Hinds County launches first countywide camera safety network
Data Protection

Hinds County launches first countywide camera safety network

Dispatchers in Hinds County can now see live images from pre-approved cameras during emergencies, in a first countywide US rollout.

By Sean Mitchell • 4 min read • Fri, 12th Jun 2026
PagerDuty names Ingram Micro sole Australian distributor
DevOps

PagerDuty names Ingram Micro sole Australian distributor

Australian solution providers will gain simpler access to PagerDuty's incident management tools as the vendor taps Ingram Micro's reseller network.

By Mark Tarre • 3 min read • Wed, 10th Jun 2026