Customer service stories - Page 2
SquadStack AI Adds Visual Intelligence to Sales Calls
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uc
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digital transformation
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cx
SquadStack.ai's new voice tool uses product images and listing data to shape calls before they begin, with IndiaMART as the first live customer.
Scale By Avec says strategic hiring is the key in the age of AI
Last month
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robots
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uc
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digital transformation
Scale By Avec urges firms to rethink hiring in AI era, backing training, human skills and entry-level pathways over headcount cuts.
Cover Genius names chief revenue officer & marketing head
Last month
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digital transformation
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fintech
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cx
Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.
Gamma urges staged AI rollouts to cut CX transformation risk
Last month
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crm
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uc
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devops
Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.
Klaviyo unveils AI Composer for marketing campaigns
Last month
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digital transformation
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cx
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martech
Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.
Zoom showcases AI tools for APAC SMBs in daily work
Last month
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uc
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digital transformation
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cx
Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.
Rimini Street wins three Stevie Awards for support
Last month
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digital transformation
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cx
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martech
Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.
monday.com launches AI agent marketplace for enterprises
Last month
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hyperscale
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martech
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iam
monday.com unveils Agentalent.ai, a marketplace where enterprises can recruit vetted AI agents for defined roles across their operations.
Wipro launches NVIDIA-powered AI data centre stack
Last month
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hybrid cloud
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digital transformation
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hyperscale
Wipro unveils an NVIDIA-powered AI data centre stack to help global enterprises shift AI from isolated pilots to secure, scaled operations.
Infobip report marks shift to omnichannel AI messaging
Last month
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uc
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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
TCS & Amadeus partner on AI-led airline retail tech
Last month
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uc
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digital transformation
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cx
TCS and Amadeus form global AI-led travel tech alliance, debuting Nevio Service Centre UI to modernise airline retail and servicing.
Qualtrics boosts CX suite with new AI & automation tools
Last month
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uc
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data analytics
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digital transformation
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics unveils AI tools to fix customer issues fast
Last month
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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Robinhood fund buys into Stripe, AI start-up ElevenLabs
Last month
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fintech
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risk & compliance
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genai
Robinhood Ventures Fund I adds Stripe and ElevenLabs stakes to give retail investors listed access to late-stage private tech firms.
Kore.ai unveils platform to tackle enterprise AI sprawl
Last month
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data protection
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hybrid cloud
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digital transformation
Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.
TCS unveils Nvidia-powered Rapid Outcome AI platform
Last month
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data analytics
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digital transformation
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digital twins
TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
Pattern appoints David Jennison to lead European growth
Last month
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data analytics
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cx
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martech
Pattern appoints ex-Amazon eCommerce Specialist David Jennison as Europe MD to spearhead marketplace-driven growth and AI-powered expansion.
Accel, Google back five startups in 2026 Atoms AI Cohort
Last month
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robots
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cx
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martech
Accel and Google's AI Futures Fund have picked five startups for the 2026 Atoms AI Cohort, each offered up to USD $2 million and compute.
NCS links agentic AI to NVIDIA stack for sovereign use
Last month
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smart cities
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hybrid cloud
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digital transformation
NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.