Voice AI Stories

Indian Stories

Voice AI stories

Blue Machines AI launches Aurora for Indian BFSI calls

Banks and insurers in India may cut transcription errors on EMI amounts and policy numbers as a multilingual model targets noisy calls.

By Karen Joy Bacudo • 4 min read • Wed, 9th Sep 2026

Global Stories

Voice AI stories

Customer Relationship Management

Harmony launches voice AI agent platform for sales teams

It aims to cut missed deals by automating complex sales calls, with early user Bright Car Finance reporting a 9% rise in closed business.

By Regine Laguilles • 4 min read • 3 days ago

Private Cloud

Cloudera expands AI ecosystem with Neo4j & Cartesia

The additions aim to help enterprises run governed AI and voice workloads across cloud and on-premises systems without losing control of sensitive data.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago

Unified Communications

8x8 names Boris Grinshpun as company's Product Chief

The move comes as 8x8 pushes harder into AI-powered customer experience tools across its communications software portfolio.

By Sofiah Nichole Salivio • 3 min read • Last week

Artificial Intelligence

Jabra study finds AI adds work & boosts collaboration

AI is adding tasks for most knowledge workers, while frequent users say it is also lifting collaboration and team connection.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Customer Relationship Management

Axify integrates with OpenTable for restaurant bookings

The deal lets restaurants automate bookings and changes inside existing systems, helping staff handle more covers while service pressure stays high.

By Mara Sugue • 4 min read • Last month

Unified Communications

Jabra launches retail headset & cloud management platform

Retailers can now centralise headset fleets across stores as Jabra's new platform aims to cut IT support demands and speed frontline communications.

By Raphael Veloso • 4 min read • Last month

Software-as-a-Service

Flam raises USD $40 million in QED-led funding round

The cash will fund research, product expansion and overseas sales as the San Francisco-based company grows beyond 100 enterprise customers.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 17th Sep 2026

Software-as-a-Service

OpenTable launches AI tools to help restaurants fill seats

AI search and automation are helping restaurants win more bookings as OpenTable expands tools aimed at cutting staff workload and boosting covers.

By Sofiah Nichole Salivio • 4 min read • Fri, 11th Sep 2026

Software-as-a-Service

Treatwell launches AI receptionist for salons across Europe

Missed calls and admin could cost salons bookings, as Treatwell rolls out an AI receptionist that answers queries and manages diaries across Europe.

By Sofiah Nichole Salivio • 4 min read • Tue, 8th Sep 2026

Stories from Other Regions

Voice AI stories

Customer Experience

Sprinklr launches marketing AI agents beta for teams

Large marketing teams could speed up campaign creation as Sprinklr's new beta links idea generation, compliance checks and execution in one workflow.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago

Software-as-a-Service

NiCE leads Gartner with AI revenue hitting USD $362m

Large enterprises are pushing NiCE's AI revenue higher, with annual recurring revenue reaching USD $362 million in the second quarter.

By Mara Sugue • 4 min read • 5 days ago

Customer Relationship Management

monday.com launches Harmony voice AI for Australian sales

Australian sales teams face closer scrutiny over automated calls as monday.com rolls out a voice AI platform built for lead qualification and handovers.

By Mara Sugue • 4 min read • Last week