Voice AI stories
Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.
Growth to more than 900 million monthly users underscores Google's push to make Gemini a persistent AI assistant, not just a chatbot.
Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.
Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.
The funding will help Vapi scale its voice AI platform as enterprise demand surges and more than 1 billion calls flow through its agents.
Enterprises running AI agents can now cut infrastructure overhead, as MongoDB adds automated embeddings, memory and faster database performance.
Developers could soon build voice apps that handle tasks and translations in real time, as OpenAI adds three new audio models to its API.
Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.
The London startup will use the cash to expand in the US as its AI matching tool gains traction with engineers and employers.
Orders and shipments can now be rebooked in minutes as Infios pushes AI deeper into live logistics systems amid persistent disruption.
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Missed calls at small firms are becoming a bigger revenue risk as Newo expands its AI receptionist tools beyond the US and into Europe.
The deal gives lenders round-the-clock voice automation in more than 100 languages, aiming to cut costs and improve compliance in collections.
Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.
The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.
Only 16% of UK firms have fully deployed AI-powered digital workers, as cost, integration and compliance concerns slow wider rollout.
Australian professionals now have two purpose-built recording tools that turn meetings and calls into summaries, notes and action items.
NHS clinicians using the tool reclaimed more than four million hours of capacity, while paperwork time fell and burnout eased across pilots.
Customers at Avant Card are seeing faster support, with AI now resolving 62% of inbound calls and freeing staff for complex cases.
The Bristol startup’s pay-as-you-use platform targets firms in regulated sectors that need to automate customer contacts without long deployments.
