Voice AI stories
Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.
The new release lets insurers automate claims and underwriting tasks inside their existing systems, while keeping data access and compliance controls in house.
Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.
The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.
The deal gives DXC access to ElevenLabs' voice AI as enterprises race to automate customer service and internal workflows.
Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.
The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.
The rollout puts pressure on support teams to resolve calls without losing context, as rivals race to turn voice from routing tool into action.
Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.
Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.
Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.
Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.
Governance gaps are emerging as enterprises push autonomous AI from pilots into real-time edge systems across Asia-Pacific.
ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.
Enterprise contact centres are facing tougher scrutiny over AI voice quality and provenance, with Voices betting on consented talent and governance.
The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.
Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.
It could speed repeat purchases for drivers by letting them order, pay and earn loyalty points without touching a phone.
