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Global Stories

United States (US) stories

AI boosts customer service happiness as global wellbeing falls

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

Cartech

Samsara & Element launch unified platform for fleet operators

Samsara and Element launch a unified platform to help fleet operators in the US and Canada manage assets and costs with real-time data insights.

By Kaleah Salmon • 3 min read • Thu, 12th Jun 2025

Marketing Technologies

Jenny Welsh joins UniTaskr to drive global growth, diversity

Jenny Welsh joins UniTaskr as Head of Growth and Strategy to spearhead global expansion and promote diversity in the student work platform sector.

By Jed Nykolle Harme • 3 min read • Thu, 12th Jun 2025

Email Security

Email still vital for business despite messaging app surge

Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.

By Jed Nykolle Harme • 4 min read • Wed, 11th Jun 2025

Data Analytics

FICO named leader in Forrester AI decision platforms report

FICO leads Forrester's AI decision platforms report, achieving top scores for its platform's innovation and decision-making capabilities among 15 vendors.

By Jed Nykolle Harme • 3 min read • Wed, 11th Jun 2025

Generative AI

THDR unveils Neuono app for AI-driven personalised fashion

Australian group THDR has launched Neuono, an AI-driven app delivering personalised, made-to-measure menswear and womenswear via smartphone without fittings.

By Jed Nykolle Harme • 3 min read • Wed, 11th Jun 2025

Data Analytics

Hitachi, SPP use AI to speed up US grid connection process

Hitachi and Southwest Power Pool are using AI to slash US grid connection study times from up to 27 months to under 12, boosting energy capacity and reliability.

By Jed Nykolle Harme • 3 min read • Tue, 10th Jun 2025

Software-as-a-Service

Hyland appoints Sharon Brand as Chief Human Resources Officer

Hyland has appointed Sharon Brand as Chief Human Resources Officer to lead global HR strategy and foster an inclusive, high-performing workplace culture.

By Jed Nykolle Harme • 2 min read • Tue, 10th Jun 2025

Supply Chain

US-China chip export debate highlights risks for AI leadership

A Johns Hopkins debate on US restrictions of chip exports to China highlights risks for global AI leadership and semiconductor supply chain stability.

By Sean Mitchell • 5 min read • Sat, 7th Jun 2025

Hyperscale

MiQ unveils Sigma AI platform to unify programmatic advertising

MiQ has launched Sigma, an AI-driven platform uniting over 300 data feeds to streamline and optimise programmatic advertising globally.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025

Customer Experience

Video & influencer strategies seen as key for B2B marketers

LinkedIn research reveals Asia-Pacific B2B marketers prioritise video and influencer strategies to capture attention amid growing campaign challenges.

By Catherine Knowles • 5 min read • Fri, 6th Jun 2025

Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025

Unified Communications

Claroty adds business-centred risk tools to xDome platform

Claroty enhances its xDome platform with Device Purpose and Risk Benchmarking tools, helping firms prioritise cyber-physical system risks by business impact.

By Catherine Knowles • 3 min read • Fri, 6th Jun 2025

Stories from Other Regions

United States (US) stories

Unified Communications

AI lifts customer service satisfaction as global happiness falls

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE's report.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025

EduTech

New Zealand climbs global digital ranking but equity lags

New Zealand rises to third in Adobe's 2024 Digital Government Index with gains in service and performance, but digital equity still needs urgent improvement.

By Melvin Hipolito • 3 min read • Tue, 10th Jun 2025

Fintech

Moomoo launches in New Zealand, offering US trades from USD $0.99

Moomoo launches in New Zealand, offering unlimited US trades from USD $0.99 and 24-hour access to over 22,000 stocks and ETFs across global markets.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025

Fintech

Kiwi investments in US stocks hit record USD $67.1 billion high

New Zealanders' US stock and bond investments soar to a record USD $67.1 billion by March 2025, doubling since 2020 amid growing global market interest.

By Sean Mitchell • 4 min read • Fri, 6th Jun 2025