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Service management Stories - Page 9

Global Stories

Service management stories

ControlUp adds product & alliances leaders to fuel growth
Virtualisation

ControlUp adds product & alliances leaders to fuel growth

ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
Celonis names Ewan Henderson North America GM for AI push
Manufacturing

Celonis names Ewan Henderson North America GM for AI push

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
Highlight appoints new CEO as founder becomes Chairman
DevOps

Highlight appoints new CEO as founder becomes Chairman

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

By Sofiah Nichole Salivio • 5 min read • Thu, 5th Feb 2026
ServiceNow deepens Anthropic tie & wins airline deal
Customer Relationship Management

ServiceNow deepens Anthropic tie & wins airline deal

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 30th Jan 2026
Dynatrace unveils agentic AI system for autonomous ops
DevOps

Dynatrace unveils agentic AI system for autonomous ops

Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.

By Karen Joy Bacudo • 5 min read • Thu, 29th Jan 2026
ServiceNow deepens Claude AI integration across work
Platform-as-a-Service

ServiceNow deepens Claude AI integration across work

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 29th Jan 2026
Big banks back AI while keeping core software in place
Software-as-a-Service

Big banks back AI while keeping core software in place

Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.

By Karen Joy Bacudo • 5 min read • Wed, 28th Jan 2026
ControlUp unveils multi-tenant DEX platform for MSPs
Mobile Device Management

ControlUp unveils multi-tenant DEX platform for MSPs

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Atos secures first dual Scopism SIAM Assured status
Digital Transformation

Atos secures first dual Scopism SIAM Assured status

Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
ServiceNow deepens OpenAI deal to power voice, agents
Software-as-a-Service

ServiceNow deepens OpenAI deal to power voice, agents

ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026
ServiceNow revamps partner strategy around AI agents
DevOps

ServiceNow revamps partner strategy around AI agents

ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026

Stories from Other Regions

Service management stories

Financial firms struggle to scale AI despite strong returns
Unified Communications

Financial firms struggle to scale AI despite strong returns

Financial firms see strong AI returns but Riverbed survey shows most projects stall in pilots, held back by data quality and tool sprawl.

By Kaleah Salmon • 5 min read • Thu, 5th Feb 2026
LF taps Rimini Street for SAP, Oracle support savings
Digital Transformation

LF taps Rimini Street for SAP, Oracle support savings

South Korea's LF picks Rimini Street to support SAP and Oracle systems, cutting maintenance spend and boosting data centre move resilience.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
AI physio app shortlisted for three national HSJ awards
Digital Transformation

AI physio app shortlisted for three national HSJ awards

An AI-powered physio app delivering same-day back pain care has been shortlisted for three national HSJ awards after slashing waits.

By Kaleah Salmon • 4 min read • Thu, 29th Jan 2026
Leonard Cheshire launches AI Academy with Multiverse
Digital Transformation

Leonard Cheshire launches AI Academy with Multiverse

Leonard Cheshire teams up with Multiverse on an AI Academy to streamline admin, freeing frontline staff to focus more on hands-on care.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
ControlUp buys Unipath to boost agentic AI automation
Human Capital Management

ControlUp buys Unipath to boost agentic AI automation

ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.

By Kaleah Salmon • 3 min read • Thu, 29th Jan 2026
Alert fatigue drives UK IT outages & rising burnout
DevOps

Alert fatigue drives UK IT outages & rising burnout

UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.

By Sofiah Nichole Salivio • 4 min read • Tue, 27th Jan 2026
Atlanta Hawks partner with ManageEngine on IT overhaul
Data Analytics

Atlanta Hawks partner with ManageEngine on IT overhaul

Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 22nd Jan 2026