Service management stories - Page 7
Monday.com launches AI enterprise service management tool
Tue, 11th Feb 2025
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hcm
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ai
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service management
monday.com has launched its AI-driven Enterprise Service Management platform, monday service, to enhance operational efficiency for businesses across departments.
A well-oiled machine: How ERP solutions drive ROI and better customer experiences
Wed, 29th Jan 2025
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data analytics
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cx
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martech
Enterprise resource planning (ERP) systems are revolutionising equipment dealerships by streamlining operations and enhancing customer satisfaction, driving significant ROI.
Combilift boosts efficiency with AI-powered Infor SyteLine
Thu, 12th Dec 2024
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manufacturing
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digital transformation
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cx
Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.
Alcatel-Lucent Enterprise launches cloud network tool
Thu, 12th Dec 2024
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network infrastructure
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digital transformation
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supply chain
Alcatel-Lucent Enterprise has unveiled its cloud-based network inventory management tool, Fleet Supervision, enhancing operational efficiency for IT teams.
SolarWinds celebrates multiple awards for products & execs
Thu, 25th Jul 2024
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data analytics
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multi-cloud
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big data
SolarWinds garnered multiple accolades in early 2024 for its innovative IT management solutions, celebrating executives and product advancements.
StarHub partners with ServiceNow on new enterprise service platform
Tue, 9th Jul 2024
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digital transformation
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aiops
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email
StarHub unveils a strategic partnership with ServiceNow, integrating Enterprise Solutions with the Now Platform to revolutionise enterprise service management across industries.
BT Group strengthens partnership with ServiceNow to boost AI services
Fri, 21st Jun 2024
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cx
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martech
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hcm
BT Group has expanded its strategic partnership with ServiceNow to enhance customer and employee experiences across all units.
AI implementation in IT: professionals voice concerns
Thu, 13th Jun 2024
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multi-cloud
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aiops
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data privacy
A SolarWinds report shows only 43% of IT professionals believe their databases are AI-ready, with data quality and security concerns as major hurdles.
Kinly promotes Duncan MacPherson to Global Service Director
Thu, 6th Jun 2024
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
ECI Software Solutions' JobBoss² wins 2024 Top Rated Award from TrustRadius
Mon, 27th May 2024
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crm
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data analytics
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bi
ECI Software Solutions' JobBoss² wins TrustRadius's 2024 Top Rated Award, reflecting strong customer satisfaction and real-world success in job shop management.
SolarWinds honours partners at 2024 Transform Partner Awards
Thu, 11th Apr 2024
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hybrid cloud
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digital transformation
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multi-cloud
SolarWinds honours channel partners at its Transform Partner Summit, recognising achievements in customer service, business development and marketing.
ServiceNow, NVIDIA debut AI solutions for telecoms service management
Fri, 1st Mar 2024
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genai
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llms
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ai
ServiceNow and NVIDIA have teamed up to deliver GenAI-powered solutions designed to boost telecoms management.
SolarWinds appoints Brian Goldfarb as new Chief Marketing Officer
Wed, 31st Jan 2024
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data analytics
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siem
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public cloud
SolarWinds appoints IT industry veteran Brian Goldfarb as CMO, leveraging his two-decade experience to further company's growth and transformation phase.
ServiceNow, DXC strengthen partnership with AI focus
Thu, 30th Nov 2023
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data analytics
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it automation
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ai
ServiceNow and DXC Technology are expanding their partnership with a focus on advancing AI capabilities to enhance global service and workflow management.
Keeper Security integrates with ServiceNow enhancing cybersecurity posture
Thu, 9th Nov 2023
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devops
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application security
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devsecops
Keeper Security announces integration with ServiceNow, offering businesses bolstered cybersecurity through a cloud platform.
Radware updates Cybersecurity Partner Program to boost MSSPs services
Wed, 25th Oct 2023
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data analytics
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bi
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big data
Radware has revamped its Cybersecurity Partner Program to enhance services for managed security service providers (MSSPs).
SolarWinds report reveals ITSM could save 23 hours a week
Fri, 20th Oct 2023
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digital transformation
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cx
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martech
SolarWinds report claims implementing IT Service Management could save businesses an average of 23 hours weekly.