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Quick service restaurant (QSR) stories

Lumana's focus on vertical applications for AI video surveillance platform
Smart Cities

Lumana's focus on vertical applications for AI video surveillance platform

Lumana's Principal Product Manager says its camera-agnostic AI platform is expanding beyond security into retail, healthcare and smart cities.

By Jake MacAndrew • 4 min read • This month
Voicify cuts costs with Google Cloud's Gemini models
Data Protection

Voicify cuts costs with Google Cloud's Gemini models

The switch has cut Voicify's model costs by up to 30% while helping the platform keep restaurant and healthcare calls flowing at peak times.

By Mark Tarre • 4 min read • Last month
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last month
Is this the advertising opportunity most brands are still missing?
Smart TV

Is this the advertising opportunity most brands are still missing?

Streaming viewers can spend up to 10 minutes choosing what to watch, giving brands a rare chance to grab attention before the show starts.

By Oscar Rondon • 4 min read • Mon, 29th Jun 2026
TCS tops Everest Group's store services provider ranking
Data Analytics

TCS tops Everest Group's store services provider ranking

Stores are becoming a bigger tech battleground as retailers seek tighter links between operations, checkout and customer engagement.

By Sean Mitchell • 3 min read • Mon, 22nd Jun 2026
UCC Coffee moves server estate to Azure in hybrid shift
Disaster Recovery

UCC Coffee moves server estate to Azure in hybrid shift

The shift cut monthly hosting costs by about 40% and let the coffee supplier modernise ageing systems without disrupting deliveries.

By Sean Mitchell • 3 min read • Tue, 16th Jun 2026
FiLLi Cafe adopts Oracle NetSuite to drive global growth
Data Analytics

FiLLi Cafe adopts Oracle NetSuite to drive global growth

FiLLi Cafe adopts Oracle NetSuite to streamline finance, inventory and franchise operations as it scales to 100-plus sites in 13 countries.

By Mark Tarre • 3 min read • Tue, 10th Feb 2026
New Zealand's Fingermark secures major investment from Ecolab
Unified Communications

New Zealand's Fingermark secures major investment from Ecolab

Fingermark secures multimillion-dollar investment from Ecolab, aiming to revolutionise global Quick Service Restaurants with advanced automation technology.

By Catherine Knowles • 3 min read • Wed, 5th Jun 2024
GapMaps launches premium POI and demographic datasets on AWS
Hyperscale

GapMaps launches premium POI and demographic datasets on AWS

GapMaps enhances global location strategies with the launch of its premium POI and demographics datasets on the Amazon Web Services (AWS) Data Exchange platform.

By Tom Raynel • 3 min read • Thu, 2nd May 2024
Mad Mex boosts sales with pioneering real-time data campaign
Mad Mex

Mad Mex boosts sales with pioneering real-time data campaign

Mad Mex's first-of-its-kind campaign, facilitated by Vistar Media and Hearts and Science in Australia and New Zealand, used near real-time store data to effectively boost footfall and sales.

By Kaleah Salmon • 3 min read • Tue, 16th Jan 2024

Stories from Other Regions

Quick service restaurant (QSR) stories

The things we stop seeing when we count everything
Customer Experience

The things we stop seeing when we count everything

As ad dashboards multiply, an industry obsessed with metrics risks losing sight of the messy human stories behind every click and conversion.

By Hazel Dominguez • 5 min read • Thu, 5th Mar 2026
Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation
Customer Experience

Loyalty laggards: Expert reveals which APAC sectors struggle with tech innovation

Airlines, fuel, and quick-service restaurants in APAC lag in loyalty programme innovation, hindered by legacy tech and limited reward systems, says expert.

By Aaron Crowe • 5 min read • Thu, 12th Jun 2025
QSIC partners with Wingstop to deliver curated music in Sydney
Data Analytics

QSIC partners with Wingstop to deliver curated music in Sydney

QSIC teams up with Wingstop to craft a bold, AI-curated music experience for the US chain's first Sydney outlet, enhancing its energetic brand vibe.

By Kaleah Salmon • 3 min read • Fri, 6th Jun 2025
Jollibee partners with Qualtrics to boost customer experience
Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025
Location data used to show boom of fast food sector across Australia
Inflation

Location data used to show boom of fast food sector across Australia

Aussie fast food sector witnesses a significant growth with 226 new store openings in 2023, led by major chains like KFC and Sushi Hub, reports GapMaps.

By Sean Mitchell • 3 min read • Fri, 8th Mar 2024
Red Rooster's AI-powered shirt orders food in response to tummy rumbles
Artificial Intelligence

Red Rooster's AI-powered shirt orders food in response to tummy rumbles

In partnership with whiteGREY, fast food chain Red Rooster steps ahead with crave_ware, an AI-powered wearable that detects hunger cues and auto-orders from the menu.

By Sean Mitchell • 3 min read • Fri, 1st Mar 2024
Gong cha England partners with Redcat for ambitious UK expansion
Customer Experience

Gong cha England partners with Redcat for ambitious UK expansion

Leading bubble tea chain Gong cha England allies with hospitality IT provider Redcat to bolster its UK expansion, aspiring to raise stores from 12 to 16 by 2024.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024