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Knowledge Management Stories - Page 3

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Knowledge Management stories

Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • This month
Searchlight Cyber adds RST threat data to Investigate
Security Operations Centres

Searchlight Cyber adds RST threat data to Investigate

Analysts will save hours of manual research as structured intelligence on threat actors, malware and CVEs is added to Searchlight Threat.

By Joseph Gabriel Lagonsin • 4 min read • This month
Thread launches marketing intelligence platform in ANZ
Software-as-a-Service

Thread launches marketing intelligence platform in ANZ

Marketing teams in Australia and New Zealand can now search years of campaign records in one place instead of scattered inboxes and drives.

By Sean Mitchell • 4 min read • This month
HEB Construction automates tender CVs with Boomi AI
Software-as-a-Service

HEB Construction automates tender CVs with Boomi AI

Tender teams at HEB Construction are now saving hours on bids after AI turned scattered staff CVs into reusable, structured data.

By Joseph Gabriel Lagonsin • 4 min read • This month
iManage & Thomson Reuters expand legal AI partnership
Software-as-a-Service

iManage & Thomson Reuters expand legal AI partnership

Legal teams will be able to keep AI drafts, precedents and matter records under existing controls as the two firms widen product links.

By Sofiah Nichole Salivio • 4 min read • This month
iManage links governed legal data to Gemini Enterprise
Software-as-a-Service

iManage links governed legal data to Gemini Enterprise

Law firms can now query governed case files and precedent in Gemini Enterprise without creating risky copies of sensitive records.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Pythian unveils Gemini Enterprise AI model for staff
Customer Relationship Management

Pythian unveils Gemini Enterprise AI model for staff

The consultancy says workflow redesign, not tool access, helped triple AI engagement and cut database incident resolution times by 80%.

By Sean Mitchell • 4 min read • Last month
Google Cloud maps OKF bundles into Knowledge Catalog
Data governance

Google Cloud maps OKF bundles into Knowledge Catalog

AI agents could gain governed access to reusable context as bundles are indexed alongside tables and files, under Google Cloud's new model.

By Sean Mitchell • 4 min read • Last month
Interprefy launches Media Hub for post-event content
Software-as-a-Service

Interprefy launches Media Hub for post-event content

Event organisers can now reuse recordings and captions for a year, as Interprefy's new hub aims to speed multilingual post-event distribution.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Undetected AI hallucinations pose the bigger business risk
Risk & Compliance

Undetected AI hallucinations pose the bigger business risk

Errors buried in workflows, reports and design decisions are the real danger, as AI mistakes become harder to spot and trace.

By Nikita Gurov • 6 min read • Last month
Google Cloud unveils Gemini Enterprise for legal teams
Software-as-a-Service

Google Cloud unveils Gemini Enterprise for legal teams

Law firms and in-house legal teams gain a preview tool for contract review, research and redaction, with client data kept private.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

Knowledge Management stories

Thread launches AI marketing record for enterprises
Software-as-a-Service

Thread launches AI marketing record for enterprises

Enterprise marketers could soon stop losing campaign know-how as Thread's AI system records briefs, plans and results in one place.

By Joseph Gabriel Lagonsin • 4 min read • This month
Australian firms adopt AI faster than governance rules
Document Management

Australian firms adopt AI faster than governance rules

Most firms are using AI without the rules or training to support it, leaving privacy, security and integration risks unchecked.

By Sean Mitchell • 4 min read • This month
LearningPlanet launches Maia AI coach for workplace learning
Software-as-a-Service

LearningPlanet launches Maia AI coach for workplace learning

Maia aims to give workers instant guidance in the flow of work, with managers able to turn its prompts into assignments.

By Mark Tarre • 3 min read • Last month
Grata brings private market data to Perplexity Computer
Software-as-a-Service

Grata brings private market data to Perplexity Computer

Dealmakers can now query verified data on 22 million private companies inside Perplexity Computer, avoiding separate database searches.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Multiplier raises USD $6 million seed led by Lux Capital
Data Protection

Multiplier raises USD $6 million seed led by Lux Capital

Asset managers are turning to bespoke AI as Multiplier says its software can protect proprietary research and speed up workflows.

By Karen Joy Bacudo • 4 min read • Last month
IFS study finds industrial firms turning to AI workers
Robotics

IFS study finds industrial firms turning to AI workers

Rising labour shortages and undocumented know-how are slowing industrial growth, prompting firms to use AI workers for routine tasks instead.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Airbyte adds semantic search & tighter agent controls
Hybrid Cloud

Airbyte adds semantic search & tighter agent controls

Enterprise AI teams can now search internal files by meaning and restrict agent access at a finer level across workspaces.

By Mark Tarre • 4 min read • Last month