Helpdesk stories
WatchGuard & HaloPSA integrate security tools for MSPs
3 days ago
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firewalls
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digital transformation
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network security
WatchGuard and HaloPSA deepen ties to let managed service providers handle security alerts, licensing and billing from one workflow.
ControlUp adds Intel Device IQ to desktop monitoring
Last month
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hcm
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fleet management
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edr
ControlUp and Intel team up to surface hardware-level warnings in desktop monitoring, aiming to spot PC issues before staff notice them.
DNSFilter adds DNS PreCheck to protect roaming staff
Last month
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firewalls
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vpns
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endpoint protection
DNSFilter unveils DNS PreCheck to keep DNS security intact for roaming staff, blocking malicious domains across shifting Wi-Fi networks.
Zendesk to acquire Forethought in agentic AI expansion
Last month
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digital transformation
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cx
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martech
Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.
From breach to recovery - 5 ways to prepare your IT team for the unexpected
Sat, 21st Feb 2026
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firewalls
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data protection
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dr
When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.
Ramco unveils Chia, an AI agent for service workflows
Tue, 17th Feb 2026
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saas
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uc
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digital transformation
Ramco launches Chia, a no-code conversational AI agent to orchestrate complex, multi-step service workflows across enterprise systems.
NiCE report shows agentic AI transforming contact centres
Tue, 17th Feb 2026
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uc
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devops
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digital transformation
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
Data gaps stall AI scale-up despite strong AIOps gains
Thu, 12th Feb 2026
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uc
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firewalls
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hybrid cloud
Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.
YubiKeys promise 265% ROI & 99.99% cut in breach risk
Thu, 5th Feb 2026
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mfa
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phishing
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email security
YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.
Retailers hit by 'Christmas Returns Hangover' surge
Wed, 17th Dec 2025
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uc
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data analytics
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cx
Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.