Empathy stories

Women educators are quietly wielding green education as soft power, reshaping how the next generation learns, leads and lives sustainably.

Diverse teams are reshaping the payments industry, turning personal insight into the hidden infrastructure behind global growth.

As digital marketing leans on empathy and nuance, women shoulder unseen emotional labour that powers brands but rarely gets its due.

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.

In 2026, AI and automation face a shakeout as pilots give way to hard ROI demands, exposing skills gaps and flawed processes at scale.

In 2026, successful cyber incident response and digital transformation hinge on human clarity and calm, despite rapid AI and tech advances reshaping IT landscapes.

Personos launches AI-driven platform using personality science to boost empathetic communication and teamwork in workplaces and nonprofits.

Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.

Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

A new global study by Workday reveals AI as a driver of workplace skills enhancement, with workers embracing human traits like empathy as vital for future success.

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

As the tech industry embraces AI, in-person leadership programmes are resurging, fostering vital human connections and deeper learning experiences.

Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.

Skillsoft's latest report exposes a global skills crisis and emerging learning trends, prompting businesses to reimagine strategies for upskilling.

Artificial Intelligence (AI) could tackle female workplace challenges like burnout, and lack of professional development, according to Microsoft NZ's Emma Barrett.

Exploring cognitive empathy, storytelling and the need for greater female representation in technology, with a focus on the unique skills women bring to the industry.