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GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms
Digital Transformation

GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms

IT support teams will get faster troubleshooting as GoTo embeds agentic AI, live device data and tighter Nexthink links into LogMeIn products.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Riverbed wins FedRAMP Class D for US government platform
Software-as-a-Service

Riverbed wins FedRAMP Class D for US government platform

The high-level clearance could ease uptake of Riverbed's cloud tools by US agencies and bolster its credentials in regulated commercial markets.

By Mark Tarre • 4 min read • Last week
Riverbed unveils Zero Disruption AI observability tools
Software-as-a-Service

Riverbed unveils Zero Disruption AI observability tools

The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.

By Sean Mitchell • 5 min read • Last month
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last month
Omnissa adds Windows Server management to Workspace ONE
Internet of Things

Omnissa adds Windows Server management to Workspace ONE

Omnissa expands Workspace ONE with Windows Server management, aiming to cut costs and simplify IT operations with one cloud console.

By Sean Mitchell • 4 min read • Last month
RingCentral expands AI receptionist to SMS & WhatsApp
Unified Communications

RingCentral expands AI receptionist to SMS & WhatsApp

The update could help smaller firms handle more customer enquiries without adding staff, as RingCentral adds SMS, WhatsApp and queue support.

By Sofiah Nichole Salivio • 4 min read • Last month
ControlUp appoints Tim Freestone after USD $100m ARR
Firewalls

ControlUp appoints Tim Freestone after USD $100m ARR

The workplace software maker is sharpening its AI-driven growth plans as it crosses USD $100 million in annual recurring revenue.

By Mark Tarre • 3 min read • Last month
Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE
Human Capital Management

Mercedes-AMG PETRONAS F1 Team upgrades to TeamViewer ONE

The switch is meant to cut downtime and sharpen data flows across factory, office and trackside operations under Formula 1's cost cap.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 1st May 2026
Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
TeamViewer adds AI scripting to Tia for IT support
Human Capital Management

TeamViewer adds AI scripting to Tia for IT support

IT teams can now reuse resolved support tickets as scripts, aiming to cut repeat incidents across managed devices and speed fixes.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 28th Apr 2026
Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Apr 2026
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026
ControlUp launches DaaS IQ for Azure Virtual Desktop
Human Capital Management

ControlUp launches DaaS IQ for Azure Virtual Desktop

Organisations using Azure Virtual Desktop can now trim idle cloud spend and reduce login delays with a new management platform from ControlUp.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026
ControlUp adds Intel Device IQ to desktop monitoring
Human Capital Management

ControlUp adds Intel Device IQ to desktop monitoring

It gives IT teams earlier warning of laptop faults by tying silicon-level telemetry to user experience data on hybrid work PCs.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
HP unveils AI security tools for workplace PCs & printers
Data Protection

HP unveils AI security tools for workplace PCs & printers

Businesses using encrypted PCs face a new hardware threat as HP rolls out TPM Guard, designed to block physical attacks that can bypass BitLocker.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026
Omnissa study finds AI surge & endpoint security gaps
Data Protection

Omnissa study finds AI surge & endpoint security gaps

Unsanctioned AI use is racing ahead of oversight, while many regulated organisations still leave endpoints outdated, unencrypted or unstable.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
TeamViewer launches AI reporting tool for IT teams
Data Analytics

TeamViewer launches AI reporting tool for IT teams

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026

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ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Thu, 16th Apr 2026