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Merchants face internal fraud blind spot, report warns
Risk & Compliance

Merchants face internal fraud blind spot, report warns

Fewer than four in ten affected merchants are monitoring employee fraud, leaving seasonal hiring spikes to widen losses from chargebacks and refunds.

By Mark Tarre • 4 min read • Last week
Infosys Aster named leader in Everest Group marketing
Digital Transformation

Infosys Aster named leader in Everest Group marketing

Demand for integrated marketing services is rising as enterprises seek measurable AI returns, with Infosys among 29 providers rated by Everest Group.

By Sofiah Nichole Salivio • 4 min read • Last week
RaveDAO partners 808 Festival for Bangkok 2026 edition
Crypto

RaveDAO partners 808 Festival for Bangkok 2026 edition

Fans at 808 Festival's Bangkok return will get on-chain tickets, digital receipts and loyalty perks as RaveDAO deepens its live events push.

By Sofiah Nichole Salivio • 4 min read • Last week
For sensitive health categories, eCommerce can remove more than just the checkout queue
Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Last week
Breaking through the spreadsheet ceiling: Why growing export businesses need better tax solutions
Software-as-a-Service

Breaking through the spreadsheet ceiling: Why growing export businesses need better tax solutions

Manual tax tracking can leave exporters facing customs delays, extra charges and hours of avoidable admin as order volumes rise.

By Chris Calverley • 5 min read • Last week
Rokt names commercial executives in Australia & NZ
Customer Experience

Rokt names commercial executives in Australia & NZ

The hires add agency and brand-side experience as the New York-based eCommerce technology group seeks more retailer and brand partnerships across ANZ.

By Mark Tarre • 3 min read • Last week
Amazon Chief says conversational AI will reshape shopping
Digital Transformation

Amazon Chief says conversational AI will reshape shopping

Shoppers may soon ask for product advice in chat form as Amazon races rivals to turn generative AI into a new retail interface.

By Sofiah Nichole Salivio • 4 min read • This month
South East Asia & India launch loyalty industry body
Customer Relationship Management

South East Asia & India launch loyalty industry body

The new body seeks to help brands retain customers as Asia-Pacific loyalty spending is forecast to reach USD $141.8 billion by 2030.

By Karen Joy Bacudo • 4 min read • This month
Australian agencies win Shopify Build Award for Lioness
Digital Transformation

Australian agencies win Shopify Build Award for Lioness

The win highlights how a wholesale-first fashion brand has turned online sales into a global growth engine, shipping to 95 countries.

By Mark Tarre • 5 min read • This month

Stories from Other Regions

Digital commerce stories

Adobe says AI travel traffic to US sites jumps 119%
Digital Transformation

Adobe says AI travel traffic to US sites jumps 119%

Travellers are increasingly starting searches with AI, and travel sites that are hard for models to read may miss out on bookings.

By Sean Mitchell • 4 min read • Last week
Infosys Aster named leader in marketing transformation
Digital Transformation

Infosys Aster named leader in marketing transformation

The recognition bolsters Infosys' pitch to enterprises seeking measurable returns as budget pressure and AI adoption reshape marketing services.

By Mark Tarre • 4 min read • Last week
The design decisions that move the needle most on Shopify conversion rates
Personalisation

The design decisions that move the needle most on Shopify conversion rates

Conversion gains on Shopify usually come from mobile-friendly product pages, faster checkout and site speed, not cosmetic redesigns.

By Mark Tarre • 6 min read • Last week
Reach Studios launches AI retail event in Sheffield
Digital Transformation

Reach Studios launches AI retail event in Sheffield

Free invitation-only access will let northern merchants hear from Google Cloud and Trustpilot on how AI is reshaping online sales in Sheffield.

By Joseph Gabriel Lagonsin • 4 min read • Last week
PointsKash secures USD $100 million Hawk funding plan
Fintech

PointsKash secures USD $100 million Hawk funding plan

Expansion of PointsKash's kiosk and payments network will hinge on meeting milestones to unlock a further USD $65 million from Hawk Capital Advisors.

By Karen Joy Bacudo • 4 min read • Last week
AI search shift leaves products invisible to shoppers
Data governance

AI search shift leaves products invisible to shoppers

Retailers risk losing shoppers to AI answers as poor product data leaves items absent from recommendations and search clicks fall.

By Mark Tarre • 4 min read • This month
Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • This month
Matchmade.io claims million-record reconciliation in minutes
Software-as-a-Service

Matchmade.io claims million-record reconciliation in minutes

Finance teams across Southeast Asia could cut reconciliation delays as fragmented payment data makes manual matching slower and riskier.

By Karen Joy Bacudo • 4 min read • This month