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Proofpoint expands in India with Hyderabad AI centre
Data Protection

Proofpoint expands in India with Hyderabad AI centre

Tripled demand in the past year is prompting the cybersecurity group to add a Hyderabad AI centre and a Delhi office.

By Sean Mitchell • 4 min read • Yesterday

Global Stories

Customer Support stories

Google filters Dataflow AI tasks to cut streaming costs
Industrial IoT

Google filters Dataflow AI tasks to cut streaming costs

Only a small share of routine stream events need costly model calls under Google's Dataflow approach, which can curb latency and API charges.

By Sean Mitchell • 4 min read • Yesterday
Bluecrest boosts contact centre with NiCE AI platform
Software-as-a-Service

Bluecrest boosts contact centre with NiCE AI platform

Annual savings of GBP £250,000 and a 94% answer rate followed a shift to AI transcription and analytics across Bluecrest's service lines.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Zendesk's outcome-based pricing balances AI with human touch
Software-as-a-Service

Zendesk's outcome-based pricing balances AI with human touch

Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.

By Anthony Caruana • 4 min read • 3 days ago
OpenAI launches Ultrafast GPT-5.6 Sol for businesses
DevOps

OpenAI launches Ultrafast GPT-5.6 Sol for businesses

Businesses in the preview can use the model for real-time coding, support and trading tasks, with responses up to 14 times faster.

By Sean Mitchell • 4 min read • Last week
How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Last week
eScan rewards top channel partners with Thailand trip
Endpoint Protection

eScan rewards top channel partners with Thailand trip

The trip aims to keep resellers aligned as cyber security demand shifts and vendors rely on local partners for sales and support.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Google Cloud launches device platform for app testing
Software-as-a-Service

Google Cloud launches device platform for app testing

The pay-per-minute service could cut testing costs for teams that need to check apps across many handset types and screen sizes.

By Sean Mitchell • 4 min read • Last week
Advantai names COO & CTO to bolster mobile push
Digital Transformation

Advantai names COO & CTO to bolster mobile push

The hires bolster Advantai's push across Australia and New Zealand as demand rises for firms helping brands launch mobile services.

By Joseph Gabriel Lagonsin • 4 min read • Last week
OpenAI launches Premium seats for ChatGPT Business
Software-as-a-Service

OpenAI launches Premium seats for ChatGPT Business

Businesses with heavy ChatGPT users can now avoid splitting teams across plans as OpenAI adds a higher-usage tier in one workspace.

By Mark Tarre • 3 min read • Last week

Stories from Other Regions

Customer Support stories

Diversified launches global managed services practice
Digital Transformation

Diversified launches global managed services practice

Clients with complex technology estates could see tighter oversight and faster issue resolution as Diversified centralises managed services globally.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • 3 days ago
Telus pledges $2 million for British Columbia wildfires
Network Infrastructure

Telus pledges $2 million for British Columbia wildfires

Evacuees in British Columbia will get data top-ups and bill credits as TELUS puts GBP £1.1 million into wildfire relief and network support.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Dell study finds UK SME AI front-runners save more time
Manufacturing

Dell study finds UK SME AI front-runners save more time

A small group of UK SMEs are reporting far bigger productivity gains from AI, with front-runners saving more than 280 hours a year per employee.

By Sofiah Nichole Salivio • 5 min read • Last week
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • Last week
Trimble launches Arc Agent to automate logistics workflows
Software-as-a-Service

Trimble launches Arc Agent to automate logistics workflows

Logistics back offices could cut time spent on emails and spreadsheets as the tool targets the manual tasks 70% of firms flag as a pain point.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Xero cuts phone bill by USD $500,000 after Dialpad switch
Software-as-a-Service

Xero cuts phone bill by USD $500,000 after Dialpad switch

Unified cloud telephony has saved the accounting software group about USD $500,000 a year and simplified calls for 1,400 staff worldwide.

By Karen Joy Bacudo • 3 min read • Last week