Customer Journey stories - Page 9
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Thu, 2nd Nov 2023
#
uc
#
cx
#
martech
NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.
Yahoo partners with LiveRamp to boost advertising reach and interoperability
Mon, 23rd Oct 2023
#
cx
#
martech
#
yahoo
Yahoo is expanding its partnership with data collaboration platform LiveRamp to enhance advertising reach and interoperability.
Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
#
cx
#
martech
#
partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Bazaarvoice acquires AI driven marketing platform Affable.ai
Wed, 11th Oct 2023
#
cx
#
martech
#
supply chain
Bazaarvoice acquires Affable.ai, an AI-driven influencer marketing platform, expanding its capacity for social commerce integration.
Survey says 75% of retail leaders to boost post-purchase experience
Tue, 10th Oct 2023
#
cx
#
martech
#
customer service
As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.
Defining effective service level indicators and objectives
Tue, 3rd Oct 2023
#
data analytics
#
cx
#
martech
The right SLIs and SLOs help ensure high-quality service delivery and customer satisfaction, especially when combined with a robust observability strategy.
The power behind personalised customer journeys
Mon, 4th Sep 2023
#
data analytics
#
cx
#
martech
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
.webp)
How unified observability transforms user experiences and business performance
Mon, 4th Sep 2023
#
datacentre infrastructure
#
cx
#
martech
Unified observability is not merely a technological buzzword; it is a paradigm shift that organizations must embrace to stay ahead in the race.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
#
cx
#
martech
#
software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Genesys appoints Olivier Jouve as new Chief Product Officer
Fri, 9th Dec 2022
#
uc
#
cx
#
martech
Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.
monday.com appoints Yoni Osherov as Chief Revenue Officer
Fri, 25th Nov 2022
#
uc
#
cx
#
martech
monday.com appoints Yoni Osherov as their first ever Chief Revenue Officer to oversee customer journey, drive growth and enhance collaboration.
Rocketship growth trajectory sees appointment at ExtraHop
Fri, 18th Nov 2022
#
cx
#
martech
#
partner programmes
ExtraHop appoints Chris Scanlan as President and CCO to lead global sales and revenue strategy as the company looks to take the top spot for NDR.
LastPass appoints Amy Appleyard as chief revenue officer
Fri, 12th Aug 2022
#
cx
#
martech
#
iam
Amy Appleyard, a cybersecurity sales veteran, has been appointed as LastPass' chief revenue officer to lead key revenue-related functions.
SC Ventures launches fintech startup for retail banking
Wed, 3rd Aug 2022
#
fintech
#
cx
#
martech
SC Ventures has launched fintech startup Appro to simplify the retail banking user journey, reducing application process times from hours to minutes.
Desktop conversion still king in ANZ despite increasing smartphone traffic - Adobe
Wed, 28th Jun 2017
#
edutech
#
cx
#
martech
Despite a surge in smartphone traffic, consumers in Australia and New Zealand still predominantly make purchases via desktop, Adobe's new report reveals.