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Global Stories

Deciphering the impact of reviews on small businesses in the digital age
Customer Experience

Deciphering the impact of reviews on small businesses in the digital age

Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.

By Amit Desai • 3 min read • Fri, 15th Sep 2023
Verint introduces its enterprise experience management solution
Data Analytics

Verint introduces its enterprise experience management solution

Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.

By Gaurav Sharma • 3 min read • Sat, 17th Jun 2023
Extreme Networks named Gartner Peer Insights Customers' Choice
Customer Experience

Extreme Networks named Gartner Peer Insights Customers' Choice

Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.

By Catherine Knowles • 3 min read • Tue, 13th Jun 2023
KnowBe4 celebrates reaching 50,000 customers worldwide
Customer Experience

KnowBe4 celebrates reaching 50,000 customers worldwide

KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.

By Zach Thompson • 3 min read • Tue, 17th May 2022
Unleashing the power of retail loyalty: Who is getting it right?
Customer Relationship Management

Unleashing the power of retail loyalty: Who is getting it right?

Loyalty programs provide an exclusive 'experience beyond the product' and help businesses get a better picture of their consumer buying journey.

By Billy Loizou • 5 min read • Mon, 30th Aug 2021
LogRhythm named #1 for customer satisfaction in G2 report
Security Information and Event Management

LogRhythm named #1 for customer satisfaction in G2 report

Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.

By Staff Writer • 3 min read • Mon, 6th Jul 2020
CrowdStrike top-rated in Peer Insights for endpoint protection
Endpoint Protection

CrowdStrike top-rated in Peer Insights for endpoint protection

Has the highest rating among vendors in May 2020 Gartner Peer Insights 'Voice of the Customer' for Endpoint Detection and Response Solutions.

By Staff Writer • 3 min read • Mon, 11th May 2020
Massive discrepancy found between business vs. customer outlooks on CX
Customer Relationship Management

Massive discrepancy found between business vs. customer outlooks on CX

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.

By Nick Forrester • 3 min read • Fri, 28th Feb 2020
Denodo top rated for data integration in Gartner Peer Insights
Virtualisation

Denodo top rated for data integration in Gartner Peer Insights

The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.

By Ben Moore • 2 min read • Fri, 5th Jul 2019
InVision appoints first APAC MD following rapid regional growth
Customer Relationship Management

InVision appoints first APAC MD following rapid regional growth

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

By Staff Writer • 2 min read • Tue, 2nd Jul 2019
Research: e-retailers failing to deliver on promises
Customer Relationship Management

Research: e-retailers failing to deliver on promises

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.

By Ben Moore • 3 min read • Thu, 13th Jun 2019
TIBCO recognised by Gartner, TrustRadius for data science
Data Analytics

TIBCO recognised by Gartner, TrustRadius for data science

High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.

By Ben Moore • 2 min read • Thu, 13th Jun 2019
Gen Z confidence in the economy is on the decline
Customer Relationship Management

Gen Z confidence in the economy is on the decline

Anxiety grows among millennials and Gen Z as Deloitte's 2019 survey reveals declining trust in traditional institutions, pessimism on economic progress.

By Staff Writer • 3 min read • Tue, 21st May 2019
Failing to act on feedback holding back Aussie companies
Customer Relationship Management

Failing to act on feedback holding back Aussie companies

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

By Ben Moore • 3 min read • Thu, 18th Apr 2019
Two redesigns, one winner: Tailoring processes to customer preferences
Digital Transformation

Two redesigns, one winner: Tailoring processes to customer preferences

For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.

By Dan Ross • 5 min read • Wed, 22nd Aug 2018
Telecommunications - NZ's most complained about industry, says ComCom
Unified Communications

Telecommunications - NZ's most complained about industry, says ComCom

New Zealand's telecoms industry is the most complained about sector, according to a report by the Commerce Commission.

By Julia Gabel • 2 min read • Mon, 25th Sep 2017

Stories from Other Regions

OPPO voted Consumer NZ's top mobile phone brand
Customer Experience

OPPO voted Consumer NZ's top mobile phone brand

OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.

By Owen McCarthy • 3 min read • Thu, 30th Jan 2020
Gemalto survey: Data breaches may cause customer exodus
Data Protection

Gemalto survey: Data breaches may cause customer exodus

A Gemalto report reveals data breaches could trigger a mass exodus, with over half of Australian consumers ready to switch banks or retailers post-breach.

By Sara Barker • 3 min read • Mon, 4th Dec 2017