Indian Stories

Gen Z shopping trends reveal eCommerce preferences surge

Sciative Solutions has revealed that 66% of Gen Z prefer online shopping, highlighting the importance of eCommerce, product quality, and customer reviews.

By Kaleah Salmon • 2 min read • Thu, 27th Feb 2025

Customer Experience

G+D unveils BPS C evo to enhance cash-handling efficiency

Giesecke+Devrient has unveiled the BPS C evo, a banknote processing system designed to enhance efficiency and security in cash operations.

By Catherine Knowles • 3 min read • Thu, 19th Dec 2024

Global Stories

Firewalls

Cloudflare named leader in Web Application Firewalls by Forrester

Cloudflare has been named a leader in Web Application Firewall solutions by Forrester Research, achieving top scores in 14 key evaluation criteria.

By Sean Mitchell • 2 min read • Mon, 24th Mar 2025

Customer Experience

Avalara earns spot in G2's 2025 Best Software Awards

Avalara has secured a place in G2's 2025 Best Software Awards, celebrated for the third time in the Best Accounting and Finance Products category.

By Sean Mitchell • 3 min read • Tue, 11th Mar 2025

Customer Experience

Linnworks unveils new partnerships & product updates

Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.

By Catherine Knowles • 3 min read • Wed, 26th Feb 2025

Customer Experience

Sinch Mailjet enhances email marketing with AI updates

Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.

By Kaleah Salmon • 2 min read • Fri, 14th Feb 2025

Customer Experience

Employment Hero reaches AUD $250M in annual recurring revenue

Employment Hero has surpassed AUD $250 million in annualised recurring revenue, bolstering its mission to streamline employment processes for over 300,000 global businesses.

By Sean Mitchell • 2 min read • Thu, 6th Feb 2025

Data Analytics

Exclusive: Tanium's Matt Quinn on automating endpoint management

Matt Quinn, Chief Technology Officer at Tanium, champions the transformative potential of autonomous endpoint management, promising efficiency and cost savings for IT teams.

By Melania Watson • 4 min read • Wed, 29th Jan 2025

Digital Transformation

Dynatrace earns Customers' Choice in 2024 Gartner report

Dynatrace has clinched the Customers' Choice title in the 2024 Gartner Peer Insights report for Observability Platforms, earning a stellar 4.6 out of 5 rating.

By Sean Mitchell • 3 min read • Tue, 28th Jan 2025

Data Analytics

Qlik named 2024 Customers' Choice for analytics platform

Qlik has been named a 2024 Gartner Peer Insights Customers' Choice for Analytics and Business Intelligence Platforms, highlighting its strong user satisfaction.

By Kaleah Salmon • 3 min read • Wed, 15th Jan 2025

Endpoint Protection

SentinelOne honoured as 2024 Gartner Customers' Choice

SentinelOne has been named a 2024 Gartner Peer Insights Customers' Choice for Cloud-Native Application Protection Platforms, receiving high praise from users.

By Catherine Knowles • 3 min read • Tue, 7th Jan 2025

Customer Experience

Optimizely named leader in Forrester Wave for EO solutions

Optimizely has been named a leader in Forrester's Q4 2024 Wave report for Experience Optimisation Solutions, excelling in Strategy and Current Offering categories.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024

Semiconductors

Vectra AI named leader in 2024 IDC MarketScape report

Vectra AI has been named a leader in the IDC MarketScape: Worldwide Network Detection and Response 2024 Vendor Assessment, lauded for its AI-driven capabilities.

By Melania Watson • 3 min read • Tue, 17th Dec 2024

Data Analytics

AUSIEX enhances engagement with NICE CXone integration

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

By Melania Watson • 2 min read • Tue, 26th Nov 2024

Stories from Other Regions

Digital Transformation

Spinnaker unveils managed services for cloud integration

Spinnaker Support has launched Spinnaker Cloud Managed Services, enabling businesses to enhance cloud strategies without abandoning legacy systems.

By Catherine Knowles • 3 min read • Wed, 12th Mar 2025

Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025

Unified Communications

One NZ expands Satellite TXT service to Samsung devices

One NZ has launched its Satellite TXT service for Samsung Galaxy S25, S23, and S23 Ultra users, aiming to enhance connectivity in mobile blackspots.

By Kaleah Salmon • 2 min read • Fri, 31st Jan 2025

Data Analytics

New Look partners with Medallia for customer insights

New Look has joined forces with Medallia and Higher Oak to launch a comprehensive omnichannel customer experience programme, enhancing customer insights across all platforms.

By Kaleah Salmon • 2 min read • Fri, 24th Jan 2025

Customer Experience

Jollibee partners with Qualtrics to boost customer experience

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

By Sean Mitchell • 2 min read • Wed, 8th Jan 2025

Customer Relationship Management

Australians increasingly turn to AI chatbots for holiday shopping

A new study reveals that nearly a third of Australian shoppers are embracing AI chatbots for holiday shopping, marking a shift in consumer behaviour.

By Teleperformance • 4 min read • Wed, 18th Dec 2024