Global stories

Brightcove unveils AI updates to transform video platform

Brightcove launches AI-driven updates, enhancing video streaming with features like automated captioning, multilingual dubbing and smarter content analysis.

By Jed Nykolle Harme • 3 min read • Thu, 10th Jul 2025

DevOps

Taboola advises SMBs on strategies for Amazon Prime Day 2025 success

Taboola advises SMBs to prepare early and use targeted strategies to succeed in Amazon Prime Day 2025, running from 8-14 July as a four-day event.

By Shannon Williams • 5 min read • Wed, 9th Jul 2025

Software-as-a-Service

Freshworks launches AI tool to streamline staff transitions

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

By Jed Nykolle Harme • 4 min read • Thu, 3rd Jul 2025

Firewalls

Fortinet named Leader in 2025 Gartner Magic Quadrant for LAN

Fortinet named Leader in 2025 Gartner Magic Quadrant for Enterprise LAN, praised for AI-powered security and integrated wired and wireless network solutions.

By Sean Mitchell • 3 min read • Tue, 1st Jul 2025

Customer Experience

KnowBe4 secures six 2025 TrustRadius awards for cyber tools

KnowBe4 has won six 2025 TrustRadius awards for its cybersecurity tools, including Security Awareness Training and PhishER, praised by user feedback.

By Jed Nykolle Harme • 3 min read • Wed, 11th Jun 2025

Customer Relationship Management

Agentic AI must enhance human connections, Qualtrics chief urges

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

By Melania Watson • 5 min read • Thu, 29th May 2025

Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025

Data Analytics

N-able wins Gold at Stevie Awards for AI-powered customer support

N-able won a Gold Award at the Stevie Awards for its AI-driven customer support, enhancing engagement and service for partners globally.

By Kaleah Salmon • 2 min read • Thu, 8th May 2025

Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025

Customer Experience

Avalara earns Trusted Seller status on TrustRadius platform

Avalara has been honoured as a Trusted Seller on TrustRadius, enhancing its reputation for maintaining authentic reviews and up-to-date product details.

By Sean Mitchell • 2 min read • Fri, 11th Apr 2025

Data Analytics

Exclusive: 'AI everywhere' and embedded trust key to NetSuite's vision

NetSuite is fully integrating AI into its platform, with a focus on user experience, according to Senior Vice President Brian Chess, who champions an AI everywhere approach.

By Melania Watson • 5 min read • Fri, 4th Apr 2025

Stories from other regions

DevOps

Smartsheet boosts AI platform & grows Australian presence

Smartsheet enhances its AI work management platform with new features and expands its presence in Australia to better support enterprise teams.

By Melania Watson • 4 min read • Fri, 11th Jul 2025

Digital Transformation

Keith Andrews Trucks streamlines onboarding with Nintex automation

Keith Andrews Trucks has adopted Nintex automation to streamline onboarding, training, and health and safety reporting across New Zealand operations.

By Melania Watson • 4 min read • Tue, 17th Jun 2025

Customer Experience

ECI Software wins eight TrustRadius awards for customer satisfaction

ECI Software Solutions has secured eight 2025 TrustRadius Top Rated Awards, reflecting strong customer satisfaction across various sectors and product lines.

By Melania Watson • 3 min read • Mon, 16th Jun 2025

Customer Experience

KnowBe4 secures six TrustRadius awards for 2025 on reviews

KnowBe4 has won six TrustRadius 2025 Top Rated Awards, praised by customers for excellence in cybersecurity and compliance products.

By Melania Watson • 4 min read • Wed, 11th Jun 2025

Digital Transformation

Qualtrics helps Asia Pacific firms boost customer experience

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

By Melania Watson • 3 min read • Wed, 28th May 2025

Customer Experience

Exclusive: Brian Stucki discusses Australian executives' hesitation surrounding AI

Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.

By Melania Watson • 5 min read • Wed, 28th May 2025

Data Analytics

Nationwide wins Best Use of Customer Insight award

Nationwide wins Best Use of Customer Insight at the Institute of Customer Service Awards 2025 for its work with Medallia and Kantar improving member experience.

By Kaleah Salmon • 3 min read • Tue, 20th May 2025

Data Analytics

EVT introduces AI solution for feedback at Aussie cinemas

EVT has unveiled an AI-driven sentiment analysis tool for its Australian cinemas, enhancing customer feedback processing and improving service quality.

By Sean Mitchell • 3 min read • Tue, 8th Apr 2025

Data Protection

Insiders Technologies unveils no-code tool GenerAItor for AI

Insiders Technologies has launched GenerAItor, a no-code tool enabling users to develop AI services for document classification and data extraction quickly and efficiently.

By Shannon Williams • 3 min read • Fri, 4th Apr 2025