Chatbots stories
ChatGPT's new memory overhaul aims to keep personal details current and useful, with wider access set to follow in coming weeks.
Residents could face poorer access to council services unless AI systems can cope with regional accents and dialects, a UK project now testing that live.
AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.
Only 6% of security teams can see all AI deployments, leaving most organisations exposed as use of shadow tools surges.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
Roughly one in three B2B suppliers still lack online purchasing, even as buyers and rivals increasingly shift spending and research online.
Regulated firms could gain tighter oversight and faster document workflows as Hyland adds agent controls, context tools and sector packages.
Rising demand for computing power and cooling is pushing BenQ's AI push beyond pilots into practical use across factories, hospitals and shops.
The tie-up aims to cut manual booking work and speed travel software delivery as AI chat tools reshape how trips are planned and sold.
Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.
Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.
Enterprises under pressure to prove AI returns may gain tighter controls as Kore.ai's Artemis moves from pilots to production on Microsoft Azure.
Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.
Advertisers stand to gain new placements as Google pushes sponsored content into conversational search and AI-generated shopping advice.
Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.
The data suggests couples will happily use AI for drafts and planning, but rarely for choices that could haunt them for years.
UK fleet managers could cut collisions and manual admin as Motive adds AI cameras, automation and driver rewards to one platform.
Supermarkets may need to rethink product data and pricing as AI assistants shape how shoppers compare grocery deals before buying.
Travellers face costly border delays when chatbot visa advice is wrong, as one solo backpacker learned at the Vietnam-Cambodia crossing.
Mid-sized firms could cut support costs and shift more employee queries to automation under a new subscription model from Atos.
