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Case management stories

Katalon launches AI testing platform for software quality
DevOps

Katalon launches AI testing platform for software quality

More software teams could catch AI-made defects before release as Katalon’s new platform adds human approval, traceability and live monitoring.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 9th Apr 2026
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Thu, 2nd Apr 2026
Doxis folds Klippa into one brand after acquisition
Document Management

Doxis folds Klippa into one brand after acquisition

Customers will now see Klippa’s document processing tools folded into Doxis, with the Dutch AI software brand retired after its 2025 acquisition.

By Sofiah Nichole Salivio • 4 min read • Thu, 2nd Apr 2026
AI & automation could lift law firm profits, study finds
Digital Transformation

AI & automation could lift law firm profits, study finds

Administrative tasks are still eating into law firm margins, with North American practices facing the sharpest pressure from fragmented systems and manual work.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 31st Mar 2026
UiPath launches AI tools for bank compliance & lending
Digital Transformation

UiPath launches AI tools for bank compliance & lending

Banks could speed compliance checks and loan approvals as the new software automates alerts and underwriting while keeping audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Mar 2026
Gamma urges staged AI rollouts to cut CX transformation risk
Customer Relationship Management

Gamma urges staged AI rollouts to cut CX transformation risk

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
UK law firms lead AI use for time savings & profit
Digital Transformation

UK law firms lead AI use for time savings & profit

UK legal professionals emerge as global AI leaders, with 62% regular users and strong training seen as key to boosting profitability.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Mar 2026
WorkFusion's Tara wins AML award for sanctions screening
Crypto

WorkFusion's Tara wins AML award for sanctions screening

WorkFusion's AI agent Tara has been named AML Solution of the Year by FinTech Breakthrough for streamlining sanctions screening workloads.

By Karen Joy Bacudo • 4 min read • Sat, 21st Mar 2026
Simbian launches AI platform for unified cyber ops
DevOps

Simbian launches AI platform for unified cyber ops

Simbian unveils an AI-driven cyber security platform uniting offence and defence via a shared Context Lake to speed, link and automate response.

By Sean Mitchell • 5 min read • Fri, 20th Mar 2026
Secure.com urges 'human-first' design for security ops
Firewalls

Secure.com urges 'human-first' design for security ops

Secure.com warns SOCs face rising risk from clunky workflows and alert overload, urging 'human-first' design and greater automation.

By Shannon Williams • 4 min read • Fri, 20th Mar 2026
Graylog adds explainable AI to speed security response
Security Information and Event Management

Graylog adds explainable AI to speed security response

Graylog launches explainable AI, automation and chat-style queries to cut alert noise and halve investigation time for lean security teams.

By Catherine Knowles • 4 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026

Stories from Other Regions

Case management stories

ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
S-Docs adds CAC & PIV signatures for federal agencies
Software-as-a-Service

S-Docs adds CAC & PIV signatures for federal agencies

Federal agencies could cut printing and mailing delays as S-Docs brings card-based identity checks into Salesforce signing workflows.

By Sean Mitchell • 3 min read • Fri, 27th Mar 2026
ComplyCube adds real-time tools to tackle online fraud
Crypto

ComplyCube adds real-time tools to tackle online fraud

ComplyCube launches real-time device, phone and email checks to help firms spot online fraud earlier without slowing genuine customers.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 20th Mar 2026
Why a Paranoid Posture promises to revolutionise threat detection and response
Firewalls

Why a Paranoid Posture promises to revolutionise threat detection and response

A paranoid posture and heavy automation promise to transform SOCs, cutting dwell times and exposing stealthy attacks at unprecedented scale.

By Merlin Gillespie • 6 min read • Fri, 20th Mar 2026
Seekr, GDIT partner on secure agentic AI for government
Data Protection

Seekr, GDIT partner on secure agentic AI for government

Seekr and GDIT team up to deliver secure, explainable agentic AI platforms for sensitive government operations across cloud and edge.

By Catherine Knowles • 4 min read • Fri, 20th Mar 2026