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Australians embrace AI & flexible payments for online sales
Buy Now Pay Later

Australians embrace AI & flexible payments for online sales

Seventy percent of Australians plan to shop online this holiday season, with AI tools and Buy Now, Pay Later options driving a digital surge in sales.

By Sean Mitchell • 3 min read • Tue, 25th Nov 2025
Australian shoppers prefer human support over AI in Black Friday sales
Customer Experience

Australian shoppers prefer human support over AI in Black Friday sales

Australian shoppers favour human support over AI for Black Friday, with 55% preferring email communication and only 2% opting for chatbots during sales.

By Melvin Hipolito • 3 min read • Tue, 25th Nov 2025
Australian holiday spending soars to AUD $969 amid price rises
Customer Experience

Australian holiday spending soars to AUD $969 amid price rises

Australian holiday spending is set to rise 18% to AUD $969 per shopper, driven by price hikes and stress, with many using AI to aid gift buying this season.

By Sean Mitchell • 4 min read • Mon, 24th Nov 2025
Black Friday fraud spikes, testing retailers' defences & sales
Customer Experience

Black Friday fraud spikes, testing retailers' defences & sales

Online fraud attempts nearly quintupled on Black Friday, forcing retailers to tighten checks and risking cart abandonment during peak sales season.

By Shannon Williams • 4 min read • Sun, 23rd Nov 2025
Black Friday sees rise in sale searches but retailers risk missing out
Customer Experience

Black Friday sees rise in sale searches but retailers risk missing out

Black Friday 2024 saw a surge in sale-related searches, with conversion rates tripling, but retailers risk losing customers if sites aren't optimised for deal queries.

By Sean Mitchell • 3 min read • Sun, 23rd Nov 2025
Retailers turn to AI to meet demand & secure Black Friday sales
Multi-factor authentication

Retailers turn to AI to meet demand & secure Black Friday sales

Retailers are turning to AI and unified tech to meet soaring Black Friday demand, enhancing customer service and boosting cybersecurity amid rising cyber threats.

By Melvin Hipolito • 4 min read • Fri, 21st Nov 2025

Stories from Other Regions

Black Friday stories

Shoppers warned of rising online scams as Black Friday nears
Malware

Shoppers warned of rising online scams as Black Friday nears

UK shoppers warned to stay vigilant against rising online scams as Black Friday spending nears USD $80 billion amid surging fraud risks.

By Shannon Williams • 3 min read • Tue, 25th Nov 2025
AI-powered scams put New Zealand shoppers at risk this Black Friday
Data Protection

AI-powered scams put New Zealand shoppers at risk this Black Friday

AI-driven scams are posing a growing threat to New Zealand shoppers this Black Friday, as fraudsters create realistic fake websites to trick consumers.

By Melania Watson • 3 min read • Tue, 25th Nov 2025
Australians warned of AI scams ahead of Black Friday sales rush
Multi-factor authentication

Australians warned of AI scams ahead of Black Friday sales rush

Australians are warned of AI-driven Black Friday scams, with fraudsters using advanced tactics to create realistic fake shopping sites and offers.

By Sean Mitchell • 3 min read • Mon, 24th Nov 2025
Shifting 10% of spend to small retailers could add NZD $11 billion
Customer Experience

Shifting 10% of spend to small retailers could add NZD $11 billion

Shifting 10% of New Zealand household spending to small retailers could boost their economy by NZD $11 billion, says Xero analysis ahead of Black Friday.

By Melania Watson • 3 min read • Mon, 24th Nov 2025
AI is helping us reimagine black friday
Artificial Intelligence

AI is helping us reimagine black friday

AI is revolutionising Black Friday, turning it from a rush of impulsive buys into a year-round, sustainable, and transparent shopping experience.

By Ashley Bailey • 4 min read • Sun, 23rd Nov 2025
Small businesses turn to embedded finance for Black Friday
Supply Chain

Small businesses turn to embedded finance for Black Friday

Small businesses boost Black Friday sales by 30% through embedded finance, securing fast funding via eCommerce platforms to overcome cash flow challenges.

By Jake MacAndrew • 3 min read • Sat, 22nd Nov 2025
UK shoppers favour in-store Black Friday buys for authenticity
Online shopping

UK shoppers favour in-store Black Friday buys for authenticity

UK shoppers favour in-store Black Friday buys to avoid counterfeits, with 42% of Millennials seeking authenticity over online deals this year.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Black Friday shoppers warned of AI scams & rising phishing risks
Phishing

Black Friday shoppers warned of AI scams & rising phishing risks

Shoppers warned of rising AI-driven scams and phishing risks this Black Friday as fraudsters exploit urgent deals to harvest data and hijack loyalty accounts.

By Sean Mitchell • 4 min read • Sat, 22nd Nov 2025
European eCommerce marketers struggle with Black Friday personalisation
Customer Experience

European eCommerce marketers struggle with Black Friday personalisation

Nearly all European eCommerce marketers view personalisation as vital, yet 27% find it hard to tailor Black Friday offers amid heavy workloads.

By Melvin Hipolito • 2 min read • Fri, 21st Nov 2025
Spain leads unified communications surge as EU market grows
Unified Communications

Spain leads unified communications surge as EU market grows

Spain leads the EU unified communications surge with a 104% revenue rise, driven by education demand and renewed projects as the market grows in Q4 2025.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
P. Louise hits GBP £2 million in TikTok sales in just 14 hours
Marketing Technologies

P. Louise hits GBP £2 million in TikTok sales in just 14 hours

Manchester beauty brand P. Louise raked in GBP £2 million in sales on TikTok Shop within 14 hours, aided by eCommerce consultancy PushON.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025