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Latest News - Page 4

Endava & Upstream Works launch AI contact centre platform
Private Cloud

Endava & Upstream Works launch AI contact centre platform

Enterprise contact centres could cut queue traffic as the new platform slots into existing systems without forcing costly rip-and-replace upgrades.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Fraud prevention for hospitality leaders: Tackling hotel booking fraud
Data Protection

Fraud prevention for hospitality leaders: Tackling hotel booking fraud

Earlier checks on contact details could curb fake reservations, cut chargebacks and free hotel staff before rooms are wrongly blocked.

By Bobby Joseph • 6 min read • Last week
UltraLED names EIS TechInfra as South India distributor
Digital Signage

UltraLED names EIS TechInfra as South India distributor

The distributor deal should improve LED display access and support across South India as UltraLED builds a broader national sales network.

By Sofiah Nichole Salivio • 3 min read • Last week
Netcore.ai rebrand puts AI agents at marketing core
Software-as-a-Service

Netcore.ai rebrand puts AI agents at marketing core

Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.

By Sean Mitchell • 3 min read • Last week
Fintech leaders urge unified payments push as AI grows
Data Analytics

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • Last week
Punjab National Bank joins PSB Xchange lending platform
Fintech

Punjab National Bank joins PSB Xchange lending platform

Dealers and MSMEs stand to gain faster access to working capital as Punjab National Bank widens PSB Xchange's lender pool.

By Karen Joy Bacudo • 5 min read • Last week
DXC joins ElevenLabs funding round in voice AI push
Software-as-a-Service

DXC joins ElevenLabs funding round in voice AI push

The deal gives DXC access to ElevenLabs' voice AI as enterprises race to automate customer service and internal workflows.

By Mark Tarre • 4 min read • Last week
Quantcast names Tom Weaving Managing Director for SEA
Digital Transformation

Quantcast names Tom Weaving Managing Director for SEA

The hire strengthens Quantcast's push in Southeast Asia as it looks to grow revenue and roll out its Q+ ad product across the region.

By Sofiah Nichole Salivio • 4 min read • Last week
G2A launches AI support agent called Dave for sellers
Software-as-a-Service

G2A launches AI support agent called Dave for sellers

The rollout should ease support bottlenecks for sellers as the tool handles surges in game-release enquiries across 180 countries.

By Sofiah Nichole Salivio • 4 min read • Last week
Infosys migrates NTN eCommerce platform to SAP cloud
Digital Transformation

Infosys migrates NTN eCommerce platform to SAP cloud

The shift is meant to cut maintenance work and improve reliability after NTN moved its core e-WINGS sales platform off local servers.

By Sofiah Nichole Salivio • 3 min read • Last week
Teletrac Navman launches Energy Hub for mixed fleets
Digital Transformation

Teletrac Navman launches Energy Hub for mixed fleets

Fleet managers gain a single view of charging, fuel and reimbursement data as mixed-energy operations grow more complex.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Adobe adds AI discovery tools to Commerce catalogue
Marketing Technologies

Adobe adds AI discovery tools to Commerce catalogue

AI shopping tools are getting richer product data as Adobe Commerce exposes catalogues to chatbots, aiming to improve discovery and accuracy.

By Sean Mitchell • 4 min read • Last week
B2B marketers cut agency spend as work moves in-house
Digital Transformation

B2B marketers cut agency spend as work moves in-house

As AI shifts routine production in-house, only 28% of B2B marketing leaders now expect agency budgets to rise over the next year.

By Mark Tarre • 4 min read • Last week
Consistent launches magnetic wireless power bank in India
Partner Programmes

Consistent launches magnetic wireless power bank in India

India's crowded power bank market gets a new entry as users gain 15W magnetic wireless and 22.5W wired charging in one unit.

By Sofiah Nichole Salivio • 3 min read • Last week
Amex GBT launches Claude AI connector for bookings
Digital Transformation

Amex GBT launches Claude AI connector for bookings

Business travellers can now book policy-compliant flights and hotels inside Claude, as Amex GBT pushes AI agents from search to transactions.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Waterco launches new B2B ordering platform on BigCommerce
Manufacturing

Waterco launches new B2B ordering platform on BigCommerce

Trade customers can now order 45,000 pool and water products online as Waterco replaces phone and email purchasing with self-service tools.

By Sofiah Nichole Salivio • 3 min read • Last week
Boody adopts NetSuite to streamline global operations
Digital Transformation

Boody adopts NetSuite to streamline global operations

The retailer says the new platform cut manual checks and held up through Black Friday, easing strain as sales surged across five markets.

By Joseph Gabriel Lagonsin • 5 min read • Last week
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last week
FICO names Tech Mahindra winner in eCommerce hackathon
Data Analytics

FICO names Tech Mahindra winner in eCommerce hackathon

The award could help Indian online retailers cut costly cash-on-delivery returns, with FICO estimating monthly losses avoided of INR 1 crore.

By Sofiah Nichole Salivio • 4 min read • Last week