Latest news - Page 17

Kiwis wasted 22 million hours on hold for customer service in 2023, with standoffish service and high hold times causing 95% to shift their spending behaviour.

In the cyber-threat landscape, e-commerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.

Indago Digital's new study reveals substantial disparities in site loading speed among leading content management systems.

Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.

Global streaming tech firm, Brightcove, partners with Amazon to utilise the artificial intelligence (AI) assistant, Amazon Q, to enhance customer service and boost efficiency.

SnapLogic has clinched top spot in Aragon Research's annual Globe for Transformation Platform as a Service (tPaaS) for the third year running, solidifying its position as a leading provider in the emerging technology integration market.

SharpEnd's report reveals global brands' increasing reliance on connected tech like QR and NFC, paving the way for personalised marketing.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise e-commerce and optimise user experience.

Amazon Web Services launches Amazon Q, an AI assistant designed to boost employee productivity by up to 49%, as businesses continue to adopt digital transformation.

Progress ramps up AI capabilities in the latest edition of Sitefinity, offering tools to refine audience segmentation and increase content relevancy.

Endava's new Agentic AI Industry Accelerator, Morpheus, aims to bring transparency and greater control to AI use in tightly regulated sectors.

ProHance, a rising star in workforce analytics, has demonstrated resiliency amid COVID-19, by helping global businesses optimise remote operations.

Global tech provider TeamViewer partners with logistics leader Manhattan Associates to digitise warehouse operations worldwide, revolutionising the sector with vision picking technology.

There’s plenty to learn from the way that finance and eCommerce sectors have defined and adopted secure approaches to software engineering.

PayComplete's Cash Chasm report highlights challenges in cash handling, with 41% of businesses reliant on manual processes and risking losses.

TeamViewer strategically allies with Manhattan Associates to digitalise global warehouse operations, utilising advanced vision picking tech for increased accuracy and efficiency.

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

Chatbot market set to surge, projecting USD $4.9 billion growth by 2033, fuelled by customer engagement focus and widespread industrial adoption.