eCommerceNews India - Technology news for digital commerce decision-makers
India

Workforce Technology Stories

Global Stories

Workforce Technology stories

KnowBe4 wins Frost & Sullivan email security award
Cloud Security

KnowBe4 wins Frost & Sullivan email security award

AI-driven phishing is forcing buyers to favour platforms that cut false positives and blend email defence with user training, Frost & Sullivan said.

By Mark Tarre • 4 min read • 3 days ago
TCS tops Everest Group's store services provider ranking
Data Analytics

TCS tops Everest Group's store services provider ranking

Stores are becoming a bigger tech battleground as retailers seek tighter links between operations, checkout and customer engagement.

By Sean Mitchell • 3 min read • 5 days ago
Deel launches field services for African site workers
Software-as-a-Service

Deel launches field services for African site workers

Employers in hazardous sectors will gain tighter pay and compliance control as the platform expands into on-site operations across more than 110 countries.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Pebl expands Alfie to handle HR tasks inside platform
Software-as-a-Service

Pebl expands Alfie to handle HR tasks inside platform

HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.

By Mark Tarre • 3 min read • Last week
AI fears push one in three workers to quit industry
Digital Transformation

AI fears push one in three workers to quit industry

A survey of 2,500 knowledge workers found AI anxiety is driving 33% to consider switching industries, with younger staff most worried.

By Sean Mitchell • 4 min read • Last week
Zendesk contact centre voice passes 100 contact centers customers
Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Last week
Hightekers buys Remunance to expand Rivermate in India
Artificial Intelligence

Hightekers buys Remunance to expand Rivermate in India

Existing clients will gain access to a wider international network as the acquisition gives Hightekers a stronger local base for cross-border hiring in India.

By Sean Mitchell • 4 min read • Last week
Blue Yonder unveils new AI tools for supply chains
Digital Transformation

Blue Yonder unveils new AI tools for supply chains

Supply chain leaders are becoming more cautious as the software group rolls out AI agents and mobile tools aimed at improving planning and execution.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Workforce Technology stories

UK tech workforce hits 2.15 million as demand grows
Digital Transformation

UK tech workforce hits 2.15 million as demand grows

Demand for digital skills is tightening hiring across UK industries, with tech roles now making up 6.4% of jobs and paying 53% more.

By Mark Tarre • 3 min read • Yesterday
ArvatoConnect appoints new leaders as AI reshapes service
Digital Transformation

ArvatoConnect appoints new leaders as AI reshapes service

UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Australian frontline workers flag HR system frustration
Software-as-a-Service

Australian frontline workers flag HR system frustration

Frontline staff are more likely to feel overburdened and burned out as satisfaction with HR tools lags far behind managers' views.

By Mark Tarre • 4 min read • 3 days ago
Probook raises USD $40 million for home services dispatch
Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • 4 days ago
AI scheduling tool cuts aged care rostering delays
Data Protection

AI scheduling tool cuts aged care rostering delays

Aged care staff are spending half as long on morning rostering after an AI system recovered 15 hours a week at ECH.

By Mark Tarre • 4 min read • 4 days ago
Smart CT boosts stock by a third after 10,000 buys
Network Infrastructure

Smart CT boosts stock by a third after 10,000 buys

Extra warehouse parts will help Smart CT meet demand from new contracts across government, health and retail customers in Europe and beyond.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
UK tech leaders say AI should augment workers, not replace
Software-as-a-Service

UK tech leaders say AI should augment workers, not replace

Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.

By Mark Tarre • 4 min read • Last week
Cezanne buys Learn Amp to expand HR software suite
Software-as-a-Service

Cezanne buys Learn Amp to expand HR software suite

The deal broadens Cezanne's reach in the mid-market as employers seek one system for HR, payroll, learning and retention.

By Mark Tarre • 3 min read • Last week
Stewart Golf cuts customer response times to one minute
Digital Transformation

Stewart Golf cuts customer response times to one minute

Weekend and overseas customers are getting answers far faster, as the golf trolley maker's AI assistant now handles most routine queries around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI makes three in five Australians' jobs more stressful
Digital Transformation

AI makes three in five Australians' jobs more stressful

Businesses rolling out AI face rising staff anxiety, with a survey of more than 1,200 Australians finding most feel more stressed at work.

By Sofiah Nichole Salivio • 4 min read • Last week