Whatsapp stories
Routine admin tasks can now be handled in the background, though Wingman will still ask before sending messages or altering key data.
Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.
Network downtime fell as millions of travellers drove a more than 20% rise in mobile data use on Indonesia’s Eid homecoming routes.
Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.
Bitget launches GetClaw, a download-free AI trading bot delivering real-time crypto insights and alerts across its app and chat platforms.
Xero launches AI-driven analytics and cash flow forecasting in ANZ, aiming to help small firms anticipate shocks and plan with richer data.
AI is flooding construction workflows, but without better, real-time documentation, disputes over contracts and evidence will only intensify.
Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.
Global ransomware attacks fell 17% in January, but NCC warns evolving tactics, AI and messaging apps mean risk is not receding.
Remote workers and journalists can now record calls without meeting bots, as HiDock’s P1 captures Bluetooth earbud audio and transcribes it.
The United States and X dominate deepfake spread, with a new report linking 46.9% of cases to the US and most incidents to social media.
Finance teams could soon shed repetitive treasury and payroll tasks as the London fintech expands its automation software after fresh backing.
Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.
A UK survey suggests connectivity now outranks heating for many households, with 32% willing to go cold for a week to stay online.
Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.
Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.
VerbaFlo secures $7m seed funding led by Pi Labs to scale its multilingual AI platform for rental housing operators worldwide.
Credas urges a UK-wide push to teach homebuyers about safer digital ID, warning email and WhatsApp use leaves them open to fraud.
