Voice AI stories
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Cloudflare has unveiled Cloudflare Realtime, a new suite aimed at simplifying the development of real-time audio, video, and AI applications for developers.
Zendesk's report reveals that 57% of Australian consumers prefer AI interactions with human traits, signalling a major shift in customer service expectations driven by technology.
SuperDial has announced its acquisition of MajorBoost, enhancing its voice AI to streamline phone call automation in the US healthcare sector.
Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.
Voice AI platform Vapi secures USD $20 million in Series A funding, aiming to enhance its voice agent deployment across diverse industries.
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
FullyRamped has raised USD $2.3 million to enhance its AI role-play technology for sales reps, aiming to transform the training process.
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Dubber Corporation has been awarded 'Best AI Product in Telecom' for Dubber Moments, its revolutionary voice AI solution, at the CogX Awards.
Hyper launches AI technology to manage non-emergency 9-1-1 calls, easing dispatcher workload, after raising USD $6.3 million funding.
SuperDial has raised USD $15 million to expand its voice AI platform automating healthcare administrative calls, aiming to cut costs and boost efficiency in US providers.
Omnisenti launches a Voice AI platform tailored for Australian small and mid-sized firms, enhancing customer service and operational efficiency with secure voice automation.
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
Northern Data Group has selected five startups for its first AI Accelerator, providing access to advanced GPU technology and industry mentorship.
Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.
