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Eftsure buys Relish to expand payment assurance in US
Software-as-a-Service

Eftsure buys Relish to expand payment assurance in US

The deal gives finance teams a single platform to check supplier records and bank details as fraud risks rise across payment systems.

By Karen Joy Bacudo • 3 min read • This month
Genesys unveils AI tools to orchestrate customer journeys
Software-as-a-Service

Genesys unveils AI tools to orchestrate customer journeys

The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.

By Sean Mitchell • 4 min read • This month
Glean launches Tau to cut enterprise AI token costs
Software-as-a-Service

Glean launches Tau to cut enterprise AI token costs

Businesses could slash AI spending as Glean says its desktop workspace used 81% fewer tokens than Claude Cowork in tests.

By Mark Tarre • 5 min read • Last month
Rimini Street offers AI magic without the forced ERP migration
Digital Transformation

Rimini Street offers AI magic without the forced ERP migration

CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.

By Sean Mitchell • 6 min read • Last month
NIIT Learning wins 114 Brandon Hall awards with clients
eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

The wins underline its growing influence in workplace learning, with 90 awards for NIIT Learning and 24 more for SweetRush.

By Sofiah Nichole Salivio • 4 min read • Last month
Tech Mahindra expands ServiceNow tie-up for enterprise AI
Digital Transformation

Tech Mahindra expands ServiceNow tie-up for enterprise AI

Large organisations will be able to push AI out of pilot mode as Tech Mahindra and ServiceNow scale a multi-year enterprise deployment deal.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tech Mahindra & ServiceNow deepen enterprise AI ties
Digital Transformation

Tech Mahindra & ServiceNow deepen enterprise AI ties

Enterprises are under pressure to prove returns from AI, as the expanded tie-up will push projects beyond pilots and into live workflows.

By Joseph Gabriel Lagonsin • 4 min read • Last month
NIIT Learning wins 114 Brandon Hall awards with clients
eLearning

NIIT Learning wins 114 Brandon Hall awards with clients

Client-backed learning programmes have won 114 Brandon Hall HCM Excellence Awards, including 24 for SweetRush since its January acquisition by NIIT Learning.

By Sofiah Nichole Salivio • 4 min read • Last month
Australia & New Zealand face surge in critical flaws
Network Infrastructure

Australia & New Zealand face surge in critical flaws

Patch backlogs are leaving organisations exposed, with 85 high-impact flaws flagged across Australia and New Zealand, up 44% in July.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Auvik promotes Daniel Ochoa to Chief Revenue Officer
Digital Transformation

Auvik promotes Daniel Ochoa to Chief Revenue Officer

The appointment signals Auvik's push to sell more AI tools and expand through partners as it targets growth across existing accounts and new markets.

By Sofiah Nichole Salivio • 4 min read • Last month
Yarken joins Linux Foundation push on AI token costs
Digital Transformation

Yarken joins Linux Foundation push on AI token costs

Finance teams face mounting AI bills as Yarken joins a 30-member Linux Foundation group aiming to standardise token cost reporting.

By Joseph Gabriel Lagonsin • 4 min read • Last month
HCLSoftware appoints Ashish Shreykar as Vice President
Software-as-a-Service

HCLSoftware appoints Ashish Shreykar as Vice President

The hire comes as enterprise software groups race to align products with AI-driven automation, security and governance demands.

By Mark Tarre • 4 min read • Last month

Stories from Other Regions

ServiceNow stories

Cloudhouse launches Guardian Essentials for audits
Hybrid Cloud

Cloudhouse launches Guardian Essentials for audits

Enterprises under audit pressure can now trace unauthorised IT changes in days, as the tool connects to existing ServiceNow and AWS data.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Zendesk launches specialised AI agents for commerce
Digital Transformation

Zendesk launches specialised AI agents for commerce

Australian retailers are set to benefit as Zendesk's new tools aim to settle orders, returns and refunds with fewer hand-offs.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Zendesk launches specialised AI agents for customer service
Digital Transformation

Zendesk launches specialised AI agents for customer service

The new tools could automate up to 80% of service workflows, letting retailers handle orders, returns and refunds without manual handoffs.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Jack De Caluwé returns to Instrument as Chief Creative Officer
Google

Jack De Caluwé returns to Instrument as Chief Creative Officer

The hire strengthens Instrument's push to unite brand and product work as clients demand more design-led, technology-driven campaigns.

By Sofiah Nichole Salivio • 4 min read • Last month
Singapore agentic AI adoption rises to 51% in 2026
Data Protection

Singapore agentic AI adoption rises to 51% in 2026

Most firms are still using AI to speed up staff tasks rather than redesigning workflows, even as adoption jumps to 51%.

By Sean Mitchell • 5 min read • Last month