Service management stories - Page 2
Splashtop & SysAid partner to streamline remote support
Last month
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data protection
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encryption
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it automation
SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.
Tanium adds AI tools across security & endpoint management
Last month
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hybrid cloud
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digital transformation
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cloud security
Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.
TeamViewer launches AI reporting tool for IT teams
Last month
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data analytics
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hcm
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it automation
TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.
Netos & Nebula launch global FinOps push for networks
Last month
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firewalls
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network infrastructure
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digital transformation
Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.
GoTo debuts LogMeIn Partner Network for IT resellers
Last month
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saas
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partner programmes
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edr
GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.
Hexaware unveils Agentverse AI platform for enterprises
Last month
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uc
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manufacturing
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digital transformation
Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.
OutSystems named G2 Leader for enterprise AI agents
Last month
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data protection
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digital transformation
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cx
OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.
Amazon leads concentrated global hyperscale market
Last month
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hyperscale
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public cloud
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martech
Amazon leads the concentrated global hyperscale data centre market, as the top 10 providers captured 46% of 2024 revenue.
NCS links agentic AI to NVIDIA stack for sovereign use
Last month
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smart cities
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hybrid cloud
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digital transformation
NCS integrates its agentic AI platforms with NVIDIA AI Enterprise to deliver sovereign, production-grade AI for regulated sectors across Asia.
Sweep wins cybersecurity firms for Salesforce control
Last month
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data protection
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digital transformation
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cloud security
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
ConnectWise unit maps IT pay trends, automation push
Last month
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digital transformation
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it automation
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partner programmes
Service Leadership's 2026 IT pay report links eased wage inflation and new 'Digital Worker' automation metrics to profitability for providers.
monday.com gives AI agents full user status on platform
Last month
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saas
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crm
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devops
monday.com now lets AI agents sign up and work as full platform users, with direct workspace access, shared governance and unified pricing.
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AI ambition outpaces readiness for smaller businesses
Last month
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data protection
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manufacturing
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data analytics
SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.
Cohesity unveils Enterprise AI Resilience for safe scale
Last month
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data protection
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dr
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hybrid cloud
Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.
Deskpro brings cloud & VPC help desks to AWS shopfront
Last month
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uc
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data protection
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private cloud
Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.
Structural stress rises for sysadmins in hybrid IT era
Last month
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devops
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digital transformation
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it automation
Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.
HPE complete care service: Refocused for your AI advantage
Last month
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hybrid cloud
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data analytics
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digital transformation
HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.
1Kosmos adds identity checks to ServiceNow AI workflows
Last month
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.
Keeper connects Jira workflows with privileged access
Last month
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siem
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digital transformation
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pam
Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.
TeamViewer enhances Microsoft Intune integration
Last month
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mdm
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it automation
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partner programmes
TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.