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Service management Stories - Page 2

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Service management stories

Infosys signs AI deal to modernise Knorr-Bremse IT
Manufacturing

Infosys signs AI deal to modernise Knorr-Bremse IT

The long-term arrangement should cut outages and speed up issue resolution across Knorr-Bremse's global SAP, engineering and PLM systems.

By Sofiah Nichole Salivio • 4 min read • Last month
HERE & Octave add dispatch intelligence in Australia
Software-as-a-Service

HERE & Octave add dispatch intelligence in Australia

Australian dispatchers should see faster incident response as HERE's live map data feeds Octave OnCall with routing and ETA tools.

By Mark Tarre • 3 min read • Last month
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australia clears Integris deal for First Focus buy
Digital Transformation

Australia clears Integris deal for First Focus buy

The approval clears the way for a larger managed services group serving 4,000 businesses to expand across Australia, New Zealand and the US.

By Mark Tarre • 4 min read • Last month
PDQ adds ticketing integrations & Mac vulnerability tools
Software-as-a-Service

PDQ adds ticketing integrations & Mac vulnerability tools

Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Autonomous IT boom fuelling LogicMonitor's APAC growth
Software-as-a-Service

Autonomous IT boom fuelling LogicMonitor's APAC growth

APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.

By David Shilovsky • 4 min read • Last month
Myriad360 breaks into CRN's top 25 fastest growers
Hybrid Cloud

Myriad360 breaks into CRN's top 25 fastest growers

A 91-place jump in CRN's Fast Growth 150 signals rising demand for Myriad360's security, cloud and infrastructure services.

By Joseph Gabriel Lagonsin • 4 min read • Last month
PDQ adds ticketing integrations & macOS vulnerability tools
DevOps

PDQ adds ticketing integrations & macOS vulnerability tools

IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Measure/demonstrate: TechnologyOne boosts council digital transformation
Software-as-a-Service

Measure/demonstrate: TechnologyOne boosts council digital transformation

Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.

By Donovan Jackson • 5 min read • Last month
TechForce joins Anthropic's Claude partner network
Data Protection

TechForce joins Anthropic's Claude partner network

Australian businesses gain local help to move Claude pilots into live use, with TechForce handling integration, governance and approvals.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Infosys expands Metsä Group IT deal with an AI focus
Manufacturing

Infosys expands Metsä Group IT deal with an AI focus

The multi-year overhaul should cut costs and improve issue resolution as Metsä Group consolidates global IT services under one partner.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Service management stories

PDQ launches MCP server for AI endpoint management
Software-as-a-Service

PDQ launches MCP server for AI endpoint management

IT teams can now issue endpoint tasks from AI assistants, with PDQ keeping permissions, authentication and audit trails intact.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SafetyCulture rebrands as Mitti in frontline software push
Software-as-a-Service

SafetyCulture rebrands as Mitti in frontline software push

The shift reflects a bid to bundle operations software and insurance for 80,000 organisations as frontline work becomes more data-driven.

By Sean Mitchell • 5 min read • Last month
Uptick opens Denver office to boost North America push
Software-as-a-Service

Uptick opens Denver office to boost North America push

The Denver hub will help Uptick hire more staff and support growing demand as North American customers pass 200 in under two years.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Convey acquires Selectron to broaden public sector software
Software-as-a-Service

Convey acquires Selectron to broaden public sector software

Utilities and local authorities could get a wider software stack as the combined group adds payments, inspections and fieldwork tools.

By Karen Joy Bacudo • 3 min read • Last month
SHI joins Tokenomics Foundation as Founding Member
Digital Transformation

SHI joins Tokenomics Foundation as Founding Member

The move gives businesses a new framework to measure AI spending, value and governance as token-based costs become harder to predict.

By Sofiah Nichole Salivio • 4 min read • Last month
Avatier launches AI identity platform with pay-per-action
Software-as-a-Service

Avatier launches AI identity platform with pay-per-action

Enterprises can now avoid upfront licensing as charges shift to verified identity tasks, with a healthcare provider already piloting the system.

By Sean Mitchell • 4 min read • Last month
Cello buys GKC Consulting to boost digital resilience
Data Analytics

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • Last month