Global Stories

ABBYY brings AI to Quanton's RPA solutions

Quanton partners with ABBYY to enhance RPA solutions with AI, offering Kiwi organisations advanced tools for intelligent automation and content processing.

By Ben Moore • 3 min read • Thu, 14th Feb 2019

Unified Communications

The AI difference: How chatbots gain and retain customers

Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.

By Kai Ping Lew • 2 min read • Thu, 17th May 2018

Customer Experience

How AI is changing marketing exponentially - Gartner

AI is set to revolutionise marketing, offering real-time personalisation and conversational experiences at scale, according to a report from Gartner.

By Chris Pemberton • 3 min read • Wed, 16th May 2018

Unified Communications

NLP ready to roll into home and work

UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.

By Ben Moore • 3 min read • Mon, 26th Mar 2018

Artificial Intelligence

Microsoft reaches historic AI milestone in Chinese-English language translation

Microsoft claims a historic breakthrough in AI, achieving human-level parity in translating Chinese news into English. Yet, challenges remain.

By Julia Gabel • 7 min read • Tue, 20th Mar 2018

Unified Communications

Callaghan Innovation awards R&D grant to AI startup

New Zealand conversational AI startup Ambit secures the Callaghan Innovation R&D Growth Grant, enabling acceleration of its cutting-edge research.

By Kai Ping Lew • 3 min read • Wed, 7th Mar 2018

Identity and Access Management

Gartner's ten predictions for smartphone AI developments

Gartner predicts smartphone AI will evolve into personalised companions by 2022, with 80% of devices boasting on-device AI, up from 10% in 2017.

By Kai Ping Lew • 5 min read • Mon, 8th Jan 2018

Digital Signage

AWS brings Alexa to the enterprise with Alexa for Business

The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.

By Kai Ping Lew • 4 min read • Fri, 1st Dec 2017

Customer Relationship Management

Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons

Lifebroker and Jade Software launch Alfred, Australia's first life insurance comparison chatbot on Facebook Messenger, offering 24/7 real-time quote services.

By Kai Ping Lew • 2 min read • Fri, 20th Oct 2017