Genesys stories - Page 3
Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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collaboration
Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
Banks, government and health providers 'most trusted' with personal data
Wed, 22nd Jul 2020
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healthtech
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contact centre
Australians and New Zealanders trust banks, government agencies, and healthcare providers the most with their personal data, Genesys research reveals.
Kiwis and Aussies among most concerned globally about data privacy
Mon, 29th Jun 2020
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data protection
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data privacy
New research from Genesys finds the two neighbours value their data privacy more than other regions - but, as always, there are key differences of opinions too.
Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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crm
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data analytics
A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.
Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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martech
Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.
Genesys awards QPC APAC Partner of the Year 2019
Thu, 26th Mar 2020
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martech
Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.
Microsoft and Genesys partnership expanded to deliver new cloud service
Tue, 28th Jan 2020
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open source
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microsoft
Microsoft and Genesys expand partnership to launch Genesys Engage on Microsoft Azure, promising enhanced customer experience, security, and business agility.
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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martech
Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.
Genesys rebrands SaaS solution, puts greater focus on cloud offering
Thu, 16th Jan 2020
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saas
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cloud services
Genesys has rebranded PureCloud to Genesys Cloud, emphasising a deeper shift towards providing comprehensive cloud solutions and Experience as a Service.
People, AI or chatbots: ANZ consumers don’t differentiate with customer service
Wed, 11th Dec 2019
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A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Do ANZ companies care about AI ethics as much as they should?
Tue, 10th Sep 2019
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ai
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contact centre
A new study by Genesys reveals that while 80% of ANZ employers plan to integrate AI, over half lack written policies on its ethical use, raising concerns.
Kiwi employees embracing a future of AI
Fri, 16th Aug 2019
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robots
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ai
A multinational survey by Genesys reveals New Zealand employees lead in embracing AI in the workplace, showcasing unparalleled confidence and ethical trust.
ANZ employees open to next-gen tech in the workplace
Wed, 24th Jul 2019
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contact centre
45% of Australians and 49% of New Zealanders appreciated specific tools such as AI and bots, because they believe it enables them to focus on other things.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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martech
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Gartner: CRM makes up 1/4 of global enterprise software spend
Wed, 19th Jun 2019
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crm
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data analytics
Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.
ISPs take top honours at Genesys partner awards
Thu, 28th Mar 2019
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uc
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partner programmes
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open source
NZ's Spark was named the Australia/New Zealand Partner of the Year, while Telstra took the top honour for APAC.
How companies deploy AI to enhance the customer journey
Mon, 11th Mar 2019
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ai
Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
Why 87% of APAC SMBs are moving to the cloud
Wed, 27th Feb 2019
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open source
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cloud services
A Genesys report reveals 87% of APAC SMBs plan to shift to the cloud within five years to optimise the customer journey and tackle legacy challenges.
Genesys PureCloud generates triple-digit revenue growth year on year
Tue, 11th Dec 2018
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network infrastructure
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sdn
Genesys PureCloud posted remarkable growth, doubling revenue in Australia and New Zealand year-on-year and securing over 500 global customers.
A new AI-powered routing engine creates predictive customer experiences
Fri, 4th May 2018
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martech
Genesys unveils its AI-driven Predictive Routing engine at CX18, promising enhanced customer experiences, higher efficiency, and reduced costs for businesses.