Email Stories

Indian Stories

Email stories

Blue Machines AI launches Aurora for Indian BFSI calls

Banks and insurers in India may cut transcription errors on EMI amounts and policy numbers as a multilingual model targets noisy calls.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Email stories

Software-as-a-Service

Proofpoint names legal & people chiefs for global push

As demand for cybersecurity tools grows, the company is bolstering governance and talent leadership to support global expansion.

By Sean Mitchell • 4 min read • Last week

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Thu, 2nd Jul 2026

Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Thu, 2nd Jul 2026

Data Protection

UK & US consumers question message legitimacy, survey finds

Older adults are far more likely to doubt digital messages, as a survey finds 41% of UK and US consumers question if they are genuine.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026

Software-as-a-Service

OVHcloud previews AI workspace with encrypted tools

The preview could help businesses adopt office AI without exposing sensitive data, as search and automation run locally under encryption.

By Mark Tarre • 4 min read • Thu, 18th Jun 2026

Data Protection

Apple expands intelligence across apps & Siri revamp

The rollout deepens Apple's AI push, but some users in Europe and China will miss key features as Siri's remake arrives later in beta.

By Sean Mitchell • 5 min read • Tue, 9th Jun 2026

Customer Relationship Management

Aircall buys Piper AI to boost sales workflow automation

The deal ties customer conversations to CRM updates and deal signals, aiming to cut manual admin for thousands of sales teams.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 6th Jun 2026

Digital Transformation

Zapier says fragmented requests cost teams revenue

Teams juggling three or more request platforms are more likely to lose revenue as incomplete internal requests slow work, a Zapier survey found.

By Sean Mitchell • 4 min read • Tue, 2nd Jun 2026

Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Mon, 1st Jun 2026

Personalisation

Google unveils new AI tools across Workspace & Gemini

Users will be able to draft emails, edit images and summon an AI agent as Google broadens paid access across Workspace and Gemini.

By Mark Tarre • 4 min read • Thu, 21st May 2026

Robotic Process Automation

Microsoft adds agentic Copilot tools to Outlook inbox

Inbox and calendar chores could now be automated for Outlook users, though some Copilot tools remain limited to Frontier testers on Windows and the web.

By Sean Mitchell • 4 min read • Thu, 30th Apr 2026