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ITSM upgrades a necessity in the digital age
Customer Relationship Management

ITSM upgrades a necessity in the digital age

As the world moves into a digital age, the old methods of IT service management (ITSM) are out of date and ineffective, according to UXC Consulting.

By Catherine Knowles • 4 min read • Fri, 16th Oct 2015
Zendesk launches predictive analytics feature for enterprise
Customer Relationship Management

Zendesk launches predictive analytics feature for enterprise

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

By Shannon Williams • 3 min read • Fri, 9th Oct 2015
Microsoft's answer to the changing nature of customer relationships
Customer Relationship Management

Microsoft's answer to the changing nature of customer relationships

As the most comprehensive upgrade Dynamics CRM has seen, 2016 will include updates to enable greater intelligence, mobility, service and productivity.

By Catherine Knowles • 3 min read • Fri, 25th Sep 2015
Skinny Mobile wins customer service award
Customer Relationship Management

Skinny Mobile wins customer service award

Skinny Mobile wins Technical Helpdesk Award at NZ CRM Awards, reflecting its commitment to excellent customer service.

By Shannon Williams • 2 min read • Mon, 21st Sep 2015
APIs bring benefits to ANZ businesses, study finds
Customer Relationship Management

APIs bring benefits to ANZ businesses, study finds

API adoption in Australia and New Zealand is increasing, bringing mobile app benefits, customer satisfaction and revenue.

By Catherine Knowles • 3 min read • Thu, 17th Sep 2015
Kaseya invests in customer success programme, hires new CCO
Customer Relationship Management

Kaseya invests in customer success programme, hires new CCO

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

By Catherine Knowles • 2 min read • Thu, 13th Aug 2015
Top trends impacting the retail sector
Customer Relationship Management

Top trends impacting the retail sector

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

By Catherine Knowles • 5 min read • Mon, 25th May 2015
Identity access management: More than just security
Customer Relationship Management

Identity access management: More than just security

Identity and access management isn't just about security; instead organisations are looking to IAM to help transform customer engagement.

By Heather Wright • 3 min read • Fri, 22nd May 2015
Skinny knocks 2degrees out of top spot at Canstar Awards
Customer Relationship Management

Skinny knocks 2degrees out of top spot at Canstar Awards

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

By Catherine Knowles • 2 min read • Mon, 13th Apr 2015
iT360 and their weapon of choice for network security
Customer Relationship Management

iT360 and their weapon of choice for network security

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.

By Catherine Knowles • 3 min read • Wed, 18th Mar 2015
Adapt your customer service strategies, or die.
Customer Relationship Management

Adapt your customer service strategies, or die.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

By Shannon Williams • 3 min read • Mon, 16th Mar 2015
Genesys increases focus on ANZ mid-market with cloud offerings
Customer Relationship Management

Genesys increases focus on ANZ mid-market with cloud offerings

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

By Catherine Knowles • 2 min read • Tue, 10th Mar 2015
Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines
Customer Relationship Management

Vodafone to cut Kiwi customer service jobs, outsource more work to Philippines

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

By Shannon Williams • 2 min read • Tue, 20th Jan 2015
Zendesk takes customer service to apps and websites with Embeddables
Customer Relationship Management

Zendesk takes customer service to apps and websites with Embeddables

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

By Catherine Knowles • 2 min read • Thu, 4th Dec 2014
New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers
Unified Communications

New VadaXchange call-centre system helps Greenfingers reach its 50,000 customers

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

By Staff Writer • 3 min read • Tue, 29th Apr 2014

Stories from Other Regions

Are apps the way of the future for small businesses?
Apps

Are apps the way of the future for small businesses?

Small businesses expected to double their use of mobile apps, says Clutch survey. 15% already have one and 18% plan to develop one in 2015.

By Catherine Knowles • 2 min read • Fri, 5th Jun 2015
Technology and broadband vital for Kiwi businesses
Unified Communications

Technology and broadband vital for Kiwi businesses

Of businesses using the internet, just under one-quarter used a fibre-optic connection for ultra-fast broadband in 2014.

By Shannon Williams • 2 min read • Thu, 9th Apr 2015
What you need to know about 24/7 Hosting NZ…
Edge Computing

What you need to know about 24/7 Hosting NZ…

24/7 Hosting NZ, a supposedly budget-friendly web hosting company in New Zealand, has left angry customers unable to contact them for up to a month.

By Staff Writer • 3 min read • Fri, 23rd May 2014