Customer Satisfaction Stories - Page 25

Global Stories

Customer Satisfaction stories

Sinch predicts 2025 trends in digital customer engagement

Sinch forecasts significant advancements in digital customer communications by 2025, with 80% of enterprises expected to utilise conversational AI.

By Sean Mitchell • 3 min read • Wed, 18th Dec 2024

Customer Experience

ShipStation enhances global shipping with Adobe link-up

ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024

Data Protection

Peak performance in peak season: Leveraging EMM solutions for seamless operations

As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.

By Michael Dyson • 4 min read • Fri, 13th Dec 2024

Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024

Generative AI

Pegasystems launches AI-enhanced solution for bank disputes

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

By Melania Watson • 3 min read • Thu, 12th Dec 2024

IT Automation

VMware customers concerned over rising costs & licensing

A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.

By Melania Watson • 3 min read • Thu, 12th Dec 2024

Software-as-a-Service

AccountsIQ expands leadership team with new CFO & CMO

AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.

By Imee Dequito • 3 min read • Wed, 11th Dec 2024

Unified Communications

Exclusive: NICE CXone drives customer experience innovation in ANZ

Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.

By Melania Watson • 4 min read • Tue, 10th Dec 2024

Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024

Generative AI

Generative AI boosts productivity in ANZ workplaces

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024

Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024

Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024

Stories from Other Regions

Customer Satisfaction stories

IT Automation

VMware customers face rising costs amid market changes

A Rimini Street report reveals VMware customers are seeking alternatives to subscription models, with 79% satisfied yet concerned about rising costs.

By Catherine Knowles • 3 min read • Thu, 19th Dec 2024

Digital Transformation

Fujifilm CodeBlue Australia ends extended lock-in contracts

FUJIFILM CodeBlue Australia has revolutionised managed IT services by abolishing long-term contracts, offering clients flexibility and improved customer satisfaction.

By Kaleah Salmon • 2 min read • Thu, 19th Dec 2024

EduTech

TP-Link partners with Purdicom to expand MSP offerings

TP-Link has partnered with UK distributor Purdicom to enhance its Omada product offerings for Managed Service Providers across multiple sectors.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024

Unified Communications

Indosat wins Best Digital Transformation at WCA 2024

Indosat Ooredoo Hutchison has clinched the Best Digital Transformation Award at the World Communication Awards 2024, recognising its innovative shift to AI-driven technology.

By Sean Mitchell • 3 min read • Wed, 11th Dec 2024

Data Analytics

Itron partners with TasWater to modernise water data

Itron has partnered with TasWater to implement its Temetra platform, enhancing water meter data collection and boosting efficiency in Tasmania.

By Catherine Knowles • 3 min read • Wed, 11th Dec 2024

Financial results

MTF reports record USD $1.1bn receivables for FY24

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

By Kaleah Salmon • 2 min read • Fri, 6th Dec 2024