Customer Satisfaction stories - Page 14
5 supply chain strategies to prepare for inflation & potential recession
Mon, 19th Feb 2024
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supply chain
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clean technologies
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sustainability
As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.
Zendesk acquires AI-assurance platform Klaus to boost customer experience
Thu, 15th Feb 2024
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cx
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martech
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acquire
Zendesk has enriched their workforce engagement platform with the acquisition of AI-powered Klaus, to deliver superior, intelligent customer experiences.
AI-driven Proptech revolutionise commercial property industry
Wed, 7th Feb 2024
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data analytics
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cx
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martech
Proptech is revolutionising the commercial property industry, offering solutions to challenges like complex legacy systems and manual processes.
Embracing new tools in CX to revolutionise the digital customer journey
Tue, 6th Feb 2024
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uc
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data analytics
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cx
Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.
Gigamon records 100% growth in cloud revenue in 2023
Tue, 30th Jan 2024
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hyperscale
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public cloud
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breach prevention
Gigamon enjoyed over 100% YoY growth in 2023 cloud revenue due to international demand for its deep observability service, reflecting a trend towards hybrid cloud security management.
HERE Technologies expands what3words partnership to boost delivery efficiency
Mon, 29th Jan 2024
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supply chain
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mobility
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oem
HERE Technologies enhances its partnership with what3words, streamlining business access to precise global location tech. This move responds to growing consumer demand for accurate delivery services.
IFS announces winners of 2023 Partner of the Year Awards
Mon, 22nd Jan 2024
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partner programmes
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hoist
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ifs
IFS announces winners of its annual Partner of the Year Awards, honouring dedication and innovation among businesses globally, at a ceremony in London.
Apollo Supply Chain launches 'alfa' for India's D2C brands
Thu, 18th Jan 2024
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data analytics
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supply chain
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bi
Apollo Supply Chain introduces 'alfa', an eCommerce fulfilment service targeting Direct-to-Consumer brands across India, aiming to augment delivery speed and logistics cost-efficiency.
Claroty appoints industry veteran as first Chief Customer Officer
Thu, 18th Jan 2024
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cx
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martech
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r&d
Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.
AI-driven customer experience heralds future trends
Thu, 18th Jan 2024
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uc
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data protection
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cx
The integration of AI in Customer Experience could herald a major industry shift, bringing personalisation, cost reduction and large-scale operation.
Balanced approach to GenAI & mature AI tech needed
Wed, 17th Jan 2024
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fintech
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risk & compliance
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genai
STX Next warns businesses not to dismiss mature AI services over futuristic GenAI, emphasising their immediate efficiency and cost-effectiveness boost.
IFS appoints Mark Moffat as new CEO, Darren Roos becomes board chair
Thu, 11th Jan 2024
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pwc
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ifs
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leadership
Mark Moffat ascends as new CEO of global cloud enterprise firm IFS, succeeding Darren Roos who takes the helm as board chair.
Zendesk acquires AI firm Klaus to enhance customer experience
Wed, 10th Jan 2024
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devops
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cx
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martech
Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.
SIAM market set to increase from $4.8bn to $6bn by 2028
Tue, 2nd Jan 2024
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digital transformation
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cx
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martech
The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.
Denodo named Leader in Gartner's Data Integration Tools for fourth year
Thu, 28th Dec 2023
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data science
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ai
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management
Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.
FPT Software hits $1 billion marker as first Vietnam-origin tech firm
Thu, 28th Dec 2023
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semiconductors
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digital transformation
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ai
FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.
DerScanner honoured as high performer by G2 in software analysis
Wed, 27th Dec 2023
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data analytics
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bi
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big data
App security tester, DerScanner, gains High Performer status from top software marketplace, G2.
Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms
Thu, 21st Dec 2023
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martech
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adobe
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sitecore
Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.
8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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uc
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digital entertainment
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email
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
FICO launches advanced analytics platform for banking in India
Wed, 6th Dec 2023
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cx
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martech
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cloud services
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.