Contact Centre-as-a-Service (CCaaS) Stories - Page 3

Global Stories

Contact Centre-as-a-Service (CCaaS) stories

Gartner names Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant

Gartner has named Genesys a leader in the 2021 Contact Center as a Service Magic Quadrant. Making the company a seven-time Magic Quadrant leader.

By Ryan Morris-Reade • 2 min read • Tue, 17th Aug 2021

Customer Relationship Management

Gartner names NICE as leader in CCaaS for 7th consecutive year

For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.

By Ryan Morris-Reade • 2 min read • Thu, 12th Aug 2021

Customer Relationship Management

Gartner names NICE inContact a cloud contact centre Leader

The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.

By Staff Writer • 3 min read • Mon, 16th Nov 2020

Customer Relationship Management

Genesys 'Leader' in Magic Quadrant for contact centre-aaS

Genesys named a Leader for completeness of vision in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.

By Staff Writer • 2 min read • Thu, 12th Nov 2020

Customer Relationship Management

NEC enters comms-aaS market with new partnership

NEC teams up with Intermedia to launch new cloud-based unified communications and contact centre solutions, expanding their global reach and market presence.

By Ben Moore • 3 min read • Thu, 23rd Apr 2020

Customer Relationship Management

Bye bye bankruptcy: Avaya acquires contact centre as a service provider

It was only late last year when Avaya was cleared of bankruptcy, but the communications vendor is wasting no time in growing its business.

By Ashton Young • 3 min read • Wed, 31st Jan 2018

Customer Relationship Management

8x8 introduces its premium feature rich CCaaS product to AU and NZ

8x8 is a global organisation that recently opened up business in AU & NZ after experiencing strong demand in the area - find out what they offer here.

By Sam Worthington • 3 min read • Mon, 21st Nov 2016