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Latest News - Page 72

SEON & Domaine partner to bolster Shopify fraud defence
Software-as-a-Service

SEON & Domaine partner to bolster Shopify fraud defence

SEON and Domaine partner to embed AI-driven fraud prevention into Shopify migrations, aiming to secure merchants without hindering conversions.

By Melania Watson • 3 min read • Wed, 28th Jan 2026
Delivery Hero cuts rider escalations with Twilio voice
Unified Communications

Delivery Hero cuts rider escalations with Twilio voice

Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.

By Melania Watson • 4 min read • Wed, 28th Jan 2026
AutoGrab raises AUD $80m to drive UK, Europe expansion
Cartech

AutoGrab raises AUD $80m to drive UK, Europe expansion

AutoGrab secures AUD $80m Series B at AUD $230m valuation to fuel AI-powered automotive data expansion across the UK and Europe.

By Melania Watson • 5 min read • Wed, 28th Jan 2026
Nike probes suspected cyberattack & huge data leak
Firewalls

Nike probes suspected cyberattack & huge data leak

Nike is probing a suspected cyberattack after a hacker group claimed to leak 1.4TB of internal data, raising supply chain security fears.

By Shannon Williams • 3 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Adyen & Raptor embed payments for Asia Pacific SMBs
Software-as-a-Service

Adyen & Raptor embed payments for Asia Pacific SMBs

Adyen partners with Raptor to embed payments into POS tools, promising smoother reconciliation and cross-channel reporting for APAC SMBs.

By Mark Tarre • 4 min read • Tue, 27th Jan 2026
The impact of email verification on eCommerce success
Customer Experience

The impact of email verification on eCommerce success

Robust email verification is emerging as a must-have for eCommerce firms seeking higher conversions, lower costs and stronger trust.

By Edmund Ng • 6 min read • Tue, 27th Jan 2026
Canon retains EcoVadis Platinum rating with higher score
Supply Chain

Canon retains EcoVadis Platinum rating with higher score

Canon retains EcoVadis Platinum status with an improved score of 89/100, keeping it among the top 1% of sustainability-rated firms.

By Sofiah Nichole Salivio • 3 min read • Tue, 27th Jan 2026
EcoOnline names David Orstad Chief Customer Officer
Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
AI drives product discovery but reviews still seal buys
Customer Experience

AI drives product discovery but reviews still seal buys

Shoppers turn to AI to find products, but 92% still demand reviews and real customer photos before finally clicking to buy.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026
3PL to handle UK multi-channel fulfilment for Vahdam
Marketing Technologies

3PL to handle UK multi-channel fulfilment for Vahdam

3PL has been chosen to run UK multi-channel fulfilment for Vahdam Teas, handling complex B2B orders for major retail and wholesale partners.

By Shannon Williams • 3 min read • Fri, 23rd Jan 2026
BIXOLON, Printec power thermal receipt kiosks push
Customer Experience

BIXOLON, Printec power thermal receipt kiosks push

BIXOLON partners with Printec to standardise compact thermal printers in self-service and retail kiosks across Slovenia and wider Europe.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 23rd Jan 2026
Godrej launches Amethyst AI engine for group-wide gains
Robotics

Godrej launches Amethyst AI engine for group-wide gains

Godrej Enterprises Group unveils Amethyst AI engine to unify automation and governance across businesses, eyeing a 10-15% productivity gain.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026
Twilio, AEG sign fan engagement & data partnership
Software-as-a-Service

Twilio, AEG sign fan engagement & data partnership

Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026
Rimini Street launches 20 Agentic UX tools for ERP
Digital Transformation

Rimini Street launches 20 Agentic UX tools for ERP

Rimini Street debuts 20 ServiceNow-powered Agentic UX tools to modernise Oracle and SAP ERP workflows without disruptive upgrades.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 23rd Jan 2026
Amperity unveils tool to monetise first-party data
Data Protection

Amperity unveils tool to monetise first-party data

Amperity launches Audience Monetization, an AI-powered tool to package and sell permissioned first-party audiences to advertisers.

By Mark Tarre • 3 min read • Fri, 23rd Jan 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Retail & wholesale hit by exposed shared credentials
Ransomware

Retail & wholesale hit by exposed shared credentials

Over 70% of major retailers and nearly 60% of wholesalers have exposed credentials, leaving shared supply chains ripe for attack.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
Privacy shifts from compliance checkbox to market edge
Data Protection

Privacy shifts from compliance checkbox to market edge

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026