Latest news - Page 188

Telcoinabox New Zealand revolutionises IT businesses by offering easy integration of telco services, promising robust new revenue streams.

NZ firms ditch offshoring for homegrown contact centres, boosting customer delight and loyalty while debunking cost myths.

Dunedin's Aerograph and Mosgiel's TracMap are finalists in the Global Security Challenge APAC final in Sydney, vying for USD $500,000 in prizes.

Independent analyst Ovum forecasts Asia-Pacific business software market to soar to USD $46bn this year, driven by mobile tech and cloud computing.

Rakon clinches Company of the Decade and Year at NZ Hi-Tech Awards, celebrated for its daring innovation and global reach.

Mitel expands its unified communications solutions in the Asia-Pacific, enhancing local support with VMware for seamless virtualisation.

Kiwi firm, Vital English, partners with Cambridge University to revolutionize global English learning through innovative online courses.

Xero CEO Rod Drury celebrates as the company is ranked 8th in the Asia Pacific Deloitte Tech Fast 500, a first for a New Zealand business.

Asia's social media landscape defies the dominance of Western giants, favouring local networks like Friendster and RenRen, says Gartner.

SAP's Business ByDesign won't hit New Zealand until late 2011, citing localisation needs for HR payroll and finance modules, says spokesman.

New Zealand elevates to Microsoft's tier one status, ensuring early access to the latest tech products alongside global giants.

At TUANZ Telecommunications Day, TelstraClear CEO Allan Freeth criticised New Zealand's crab mentality, urging Kiwis to embrace positive change and innovation.

ATA boss slams offshoring call centres, citing loss of customers and cultural mismatches, at Zeacommunity 2020. Urges keeping centres local.

Union blasts TelstraClear's plan to offshore 170 jobs to the Philippines, citing major concerns for NZ workers and customer service quality.

Catriona Wallace champions offshoring at the CCiNZ conference, highlighting its empowerment of women in developing nations.

2degrees faces customer service baptism of fire, struggling with unexpected call surge but seizing the chance to bond with users.

Yellow has shifted its 018 directory assistance service from Palmerston North to Manila, driven by declining call volumes and cost efficiencies.

Businesses pivot to strategic collaborations, promising access to new markets and customers, in a transformative shift from traditional alliances.

Controversial stance on offshoring by Wallace at CCiNZ stirs debate, claiming it is time NZ embraces the economic benefits and moves past protectionism.

Dive into the thrilling world of contact centre management as industry pros share their journey and advice for navigating this complex, dynamic sector.