Latest news - Page 11 - eCommerceNews India

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Qualtrics named Leader in Gartner Voice of Customer

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Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

Sinch unveils Voice Relay to power AI-driven calls

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Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

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Constructor posts surge on AI retail search momentum

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Constructor rides AI retail search boom with 82% customer growth, 116% EMEA revenue jump and 322bn annual product discovery interactions.

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BrightEdge unveils AI tools to track search visibility

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BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.

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SurePath AI unveils real-time controls to secure MCP use

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SurePath AI launches real-time MCP policy controls to lock down AI tool access, aiming to secure fast-growing workplace agent workflows.

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Entrepreneurs turn to AI for efficiency, not new markets

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Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

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Zendesk to acquire Forethought in agentic AI expansion

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Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

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G2A adds Klarna to offer flexible payments for gamers

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gaming

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fintech

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digital entertainment

G2A adds Klarna at checkout, letting European gamers split or delay payments on over 90,000 digital titles and in-game purchases.

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Cainiao to roll out global AI robotic warehouse network

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Cainiao to launch AI robotic warehouses across Asia, Europe and the US from 2026, targeting faster cross-border eCommerce deliveries.

Fake Claude AI ads spread malware to target developers

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cloud security

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phishing

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application security

Fake Claude AI search ads are spreading info-stealing malware, hijacking developer credentials and cloud access via spoofed download sites.

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Mastercard debuts SME cross-border payments suite in APAC

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Mastercard launches Global Commerce Suite in Hong Kong, targeting SME cross-border payments as Asia Pacific digital trade surges.

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Google adds powerful new Gemini tools to Workspace apps

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Google is rolling out new Gemini tools across Docs, Sheets, Slides and Drive, promising smarter drafting, automation and search for Workspace users.

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Blue Yonder rolls out agentic AI across supply chains

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Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.

monday.com opens workspace doors to external AI agents

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monday.com now lets external AI agents sign up, verify and work natively inside its platform, collaborating alongside human users.

AI ambition outpaces readiness for smaller businesses

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SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

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Wordly unveils live subtitles app for hybrid events

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hybrid & remote work

Wordly launches a Subtitles Application to overlay live captions and translations on hybrid event screens, streams and enterprise broadcasts.

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Zapier data shows AI is now infrastructure for leads

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Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

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Zendesk to buy Forethought in agentic AI expansion drive

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Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

Google expands Gemini in Chrome with new languages

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ai

Google is rolling out Gemini in Chrome to India, New Zealand and Canada, adding over 50 languages and deeper links to Gmail, Maps and YouTube.

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Sentinel Global rebuilds AI-led venture team, eyes 2026

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Sentinel Global rebuilds its AI-driven venture team around GIC veteran Jeremy Kranz and expands Sentinel Labs, targeting a 2026 fundraise.