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Expert Opinions - Page 10

How to navigate the micro-macro dichotomy of GenAI
Customer Experience

How to navigate the micro-macro dichotomy of GenAI

Business leaders must balance generative AI's vast benefits with short-term deployment challenges to navigate its transformative yet complex potential.

By Sharryn Napier • 4 min read • Tue, 18th Jun 2024
72% of business leaders suffer from analysis paralysis - Could AI be the answer?
Unified Communications

72% of business leaders suffer from analysis paralysis - Could AI be the answer?

A startling 72% of business leaders face analysis paralysis due to data overload. Could AI innovations like predictive analytics and chatbots offer a solution?.

By Insightful • 5 min read • Thu, 13th Jun 2024
Why specialised AI is crucial to digital transformation
Digital Transformation

Why specialised AI is crucial to digital transformation

Specialised AI is essential for digital transformation, delivering precision, efficiency, and cost savings. RSM Australia reports $4.2 million in savings from AI-powered automation.

By Lee Hawksley • 4 min read • Wed, 12th Jun 2024
AI in Commerce: Why retailers need to beware
Customer Experience

AI in Commerce: Why retailers need to beware

Retailers must tread cautiously with AI technology, where data quality and ethical use are critical for truly beneficial outcomes.

By Graham Jackson • 4 min read • Tue, 11th Jun 2024
First-party data getting you down? 5 Tactics that will take you from zero to hero
Customer Experience

First-party data getting you down? 5 Tactics that will take you from zero to hero

Struggling with first-party data? Master these 5 tactics to overcome messy data, lack of strategy, and access issues, and transform your approach.

By Billy Loizou • 5 min read • Thu, 6th Jun 2024
How AI will impact customer loyalty programs
Customer Experience

How AI will impact customer loyalty programs

Generative AI promises to revolutionise customer loyalty programs through hyper-personalisation and predictive modelling, say experts from Accor, The Warehouse Group, and Eagle Eye.

By Staff Writer • 5 min read • Tue, 28th May 2024
Enhance the human connection in IT support services with AI
Data Privacy

Enhance the human connection in IT support services with AI

Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.

By Eric Helmer • 3 min read • Thu, 9th May 2024
The reshoring evolution: Western countries drive to reclaim supply chains
Fintech

The reshoring evolution: Western countries drive to reclaim supply chains

COVID-19 has highlighted the fragility of global supply chains, pushing Western nations to reshore production for increased resilience, economic benefits, and sustainability.

By Julian Harris • 3 min read • Wed, 8th May 2024
Why eCommerce security is a balancing act between speed and protection
Customer Experience

Why eCommerce security is a balancing act between speed and protection

In the cyber-threat landscape, eCommerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.

By John Agger • 4 min read • Mon, 6th May 2024
Debunking the “Three Year Lie”: A new approach to retail digital strategy
Customer Experience

Debunking the “Three Year Lie”: A new approach to retail digital strategy

Exposing the myth that retail digital strategies demand three years to yield results – it's time to favour return on value in a timely 3-6 month window for growing online presence and customer engagement.

By Paco Albie • 4 min read • Fri, 3rd May 2024
Harnessing Ververica Cloud for eCommerce success
Customer Experience

Harnessing Ververica Cloud for eCommerce success

Ververica Cloud uses real-time analytic capabilities powered by their VERA technology to revolutionise eCommerce and optimise user experience.

By Abdul Rehman Zafar • 3 min read • Thu, 2nd May 2024
Secure code starts with a training commitment to development teams
DevOps

Secure code starts with a training commitment to development teams

There's plenty to learn from the way that finance and eCommerce sectors have defined and adopted secure approaches to software engineering.

By Matias Madou • 5 min read • Fri, 26th Apr 2024
Unleash the potential of AI and elevate customer-centric marketing
Hyperscale

Unleash the potential of AI and elevate customer-centric marketing

Transformative Gen AI could revolutionise customer-centric marketing, allowing more personalisation and efficiency, states Rio Longacre, Managing Director at Slalom.

By Joyce Gordon • 5 min read • Tue, 23rd Apr 2024
Artificial Intelligence and the Retail Personalisation Revolution
Customer Experience

Artificial Intelligence and the Retail Personalisation Revolution

AI-powered retail personalisation is stepping up. Aiming for true one-to-one custom experiences, the industry leans into predictive AI, driven by robust data, to stay competitive.

By Jonathan Reeve • 4 min read • Fri, 19th Apr 2024
InsightsAI: The future of workforce management
Artificial Intelligence

InsightsAI: The future of workforce management

Insightful introduces InsightsAI, an innovative AI-driven tool designed to revolutionise management practices with its ability to measure and enhance workforce health and productivity.

By Insightful • 4 min read • Wed, 17th Apr 2024
Loyalty, data and “The Golden Rule” behind customer success
Marketing Technologies

Loyalty, data and “The Golden Rule” behind customer success

Business success rests on loyalty, data, and the timeless Golden Rule, highlighting the universal principle's power in fostering growth.

By Sarah Jarvis • 6 min read • Thu, 4th Apr 2024
Unpacking AI-powered marketing with good versus poor quality data
Customer Experience

Unpacking AI-powered marketing with good versus poor quality data

Quality of data drives successful AI-powered marketing, affecting user experience and future engagements, underscoring the need for robust, detailed consumer profiles.

By Joyce Gordon • 6 min read • Tue, 2nd Apr 2024
How clever UX design can encourage more effective climate action
Clean technologies

How clever UX design can encourage more effective climate action

Fintech company, Cogo, uses innovative UX design to increase climate literacy, promoting sustainable habits and effective climate action, study reveals.

By Lucy O'Connor • 3 min read • Thu, 28th Mar 2024
Navigating the tumultuous waves of Oracle Java pricing and licensing changes
Marketing Technologies

Navigating the tumultuous waves of Oracle Java pricing and licensing changes

Oracle's Java pricing and licensing updates, shifting from usage-based to per-employee costs, send businesses seeking for alternative distribution channels amidst concern over increased operational expenditure.

By Dean Vaughan • 4 min read • Tue, 26th Mar 2024